Issue with audio in other apps while signed into Roon on laptop (ref#L875ON)

[davidgawthrop]

What’s happening?

· Something else

How can we help?

· None of the above

Other options

· Other

Describe the issue

Hi team
I am enjoying the free trial, and will likely continue into a paid subscription.
I do have a question though, when I am signed into Roon on my laptop, I cant get audio on other apps. So for example, using Zoom, or watching YouTube.

I have to sign out of Roon and restart my laptop and then I get audio on those apps.

I dont want to have to do that every time I need to use an app that requires audio.

Is there a setting I change so that this doesnt happen?

Thanks

David

Describe your network setup

A simple and stable Wi Fi network, I dont think the issue has anything to do with my network

[Marin_Weigel (Bram Stoker's Cappuccino)]

Just another user like you, thinking it may be due to using exclusive mode, see Roon‘s knowledge base article to adjust accordingly.

[davidgawthrop]

Thanks! When I follow the steps in that Roon article, I cant see exclusive mode. What I can see is this

Grateful for further assistance!

[Geoff_Coupe]

Is that the only audio device you have enabled on your laptop? Can you post a screenshot of Roon’s > Audio screen showing the laptop’s audio devices?

[benjamin]

Hi @davidgawthrop,

You’re in good hands here! @Geoff_Coupe is correct in that you may need to seek out the devices specific to your laptop where you’re looking to play other sounds outside of Roon.

Let us know how it goes!

[davidgawthrop]

Hi Geoff

Thanks for helping, I hope this is the screen shot you wanted to see. Im only trying to play audio on my laptop, but when Roon is running, I get no audio on other apps on my laptop.

[Geoff_Coupe]

So what are the settings that you have defined on the System Output? On mine, I’m not seeing an “exclusive mode” setting for the System Output, and I’m not experiencing any issue with audio playing on all apps including Roon.

You could try disabling this audio device in Roon, and enabling the Reatek(R) Audio device as an alternative, to see if that sidesteps your issue. I have that device enabled and use it in Roon.

My System Output settings:

My Realtek(R) Audio settings (note that I am not using Exclusive mode):

[benjamin]

Hi @davidgawthrop,

@Geoff_Coupe poses a good next step in troubleshooting - let us know how things go!