Hi, I recently upgraded my broadband plan, and the DNS servers used (172.17.5.36 primary, 172.17.5.4 secondary) seem to be preventing my ROON ROCK from updating Roon Server. The error I'm encountering based on the log is "Error: [appupdater] While downloading update: System.Net.WebException: Name or service not known (download.roonlabs.net:80)". I tried using 1.1.1.1 and then 8.8.8.8 but both broke my internet connection. I am not well-versed in networking, so it would be much appreciated if you guide me through the process of rectifying this. Thank you.
Starlink’s default DNS servers generally have no issue resolving addresses for background RoonServer requests. Do you have any stateful firewalls or antivirus software active that might be selectively filtering RoonServer requests?
Do you have a Starlink hub in addition to the network equipment provided above? We’d like to verify which device is responsible for managing DNS in this network topology.
Do you see any errors or abnormalities in the ROCK Web administration page? I’d restart RoonServer in the meantime.
Hi @connor, thanks for the quick reply. As Bart kindly pointed out, however, I’m not on Starlink but rather StarHub, an internet service provider in Singapore. Here’s an FAQ for the plan I’m on.
On your other specific questions:
Do you have any stateful firewalls or antivirus software active that might be selectively filtering RoonServer requests? - My mesh router comes with a security service known as HomeShield, but I’ve checked and it has not blocked any connection requests to date.
Do you see any errors or abnormalities in the ROCK Web administration page? - None whatsoever. Everything else is working well.
I’d restart RoonServer in the meantime. - Yup, I’ve performed a restart of everything, including all of my hardware, just to see if it would resolve the issue. No cigar, I’m afraid.
Edit: Just realised that outside of my home network, Roon ARC is no longer able to connect to Roon Server too.
Hi @benjamin, thanks for helping me to realise the obvious. I temporarily switched to static IP to change the DNS to 8.8.8.8, updated Roon Server and then switched back to DHCP. A minor nuisance to have to do this with each and every update, but I’m just thankful that there’s a workaround.
You can usually enter a preferred DNS server address in the routers web GUI config, it’s possibly hidden in the dhcp settings. Using the ISP’s default offering is not usually recommended…
