Issue with Loading New Music from Tidal or Qobuz, Metadata Error Message (ref#AGCLXH)

What best describes your playback issue?

· Music stops playing mid-track

Is there a specific error message you see? If so, please select from the following options:

· Other

Please try to reboot your Roon Server and check to see if this helps.

· Rebooting my Server had no effect, the issue remains

Please try to reboot and unplug/replug in your affected audio device and check to see if this helps.

· Rebooting and unplugging/replugging my audio device, the issue remains

Please open your Roon Remote and select the "System Output" Zone and try to play to it. Do you encounter any playback errors with this Zone?

· I don't have a System Output available, but I'd like to keep troubleshooting

Please try fully rebooting your network equipment

· No, I'm still having trouble

An issue with playback on System Output and another zone often indicates a network security problem. *Check your firewall(s)* to ensure that *Roon*, *RoonServer *and *RAATServer* are allowed to properly communicate

· I'm still having problems / This isn't relevant to me

Does the issue happen with local library music, streaming service music, or both?

· Only streaming content while local content works fine

Please select the streaming service(s) with which you're encountering playback problems.

· TIDAL, Qobuz

Have you tried logging out and back in again to your streaming service?

· Logging out and back in had no impact, the issue remains

What is the model/manufacturer of the affected audio device(s) and the connection type?

· Roon Nuclues

Describe the issue

Unable to load new music when searching. Get error message about Tidal or Qobuz however, previously played Tidal tracks work with no issue. Also error about metadata.

Describe your network setup

TP Link Omada Router and Switch. Blue sound node on Wi-Fi connected to same network.

Hello @amglomer ,

Apologies for the delayed response here, are you still having issues with Roon at the present time? I looked over your remote diagnostics, but playback appears to be stable and working as expected, if you still need assistance with this issue, please let us know.