Issue with Multiple NAT Found and Network Error: Status Code 504 (ref#BD9HBD)

What’s happening?

· I'm having trouble with Roon ARC

What best describes your issue with ARC

· Other

Describe the issue

{
"ipv4_connectivity": {"status":"NetworkError","status_code":504,"error":"error: Error: ETIMEDOUT, response code: undefined, body: undefined connected? undefined"},
"external_ip": {"actual_external_ip":"62.ddd.eee.fff","actual_external_ipv6":"null","router_external_ip":"100.aaa.bbb.ccc"},
"status": "status": MultipleNatFound
,
"natpmp_autoconfig": {"server_ip":"10.70.0.1","found_natpmp":true},
"upnp_autoconfig": {"server_ip":"10.70.0.1","found_upnp":true}
}

Describe your network setup

-

This is indicative of the use of CG-NAT on the part of your ISP.

You may be able to contact the ISP and request a public (usually static) ip address (which will avoid CG-NAT). Once you are on a public ip address (rather than a 100.x.y.z one), then you should find that ARC will work.

Alternatively, or if the ISP can not offer a public ip address, you can use a Tailscale VPN to give ARC local network access to your Roon Server even when out and about. This is now a supported configuration and there is an article in the Roon Help Centre describing how to do it here:

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