Issue with playing large Playlist on Arc (ref#Q3B77E)

Support
1

What’s happening?

· I'm having trouble with Roon ARC

What best describes your issue with ARC

· CarPlay / Android Auto issue

Describe the issue

Arc won't play 500-600 song Playlist, it just spins. Smaller playlist play without issue

Describe your network setup

Not a network issue. The songs and playlist are all on the phone. S23 Ultra

2

Hi @Steve_Brueck,

Thank you for the report.

  1. What’s the name of the playlist? We’ll identify the event in logs.

  2. Does the app recover? If so, what steps do you take to recover? Or do you have to close/reinstall etc to regain control of ARC?

Thanks!

4

Beach V2
BC Party

I’ve never waited long enough to see what happens, but I can try. Once that happens, I can go back and choose a different playlist, so ARC still responds.

Those same playlists play fine on ARC at home, it seems to be related to Android Auto.

5

And I’m playing these from a download, not from the server.

6

We live in the north Georgia mountains, and cell phone coverage can be sketchy, so because of that I have about 20 or so playlist downloaded to my phone. The other playlist work without issue.

The two playlist that won’t work correctly are 18GB (558 files “supposedly”) and 19GB in size (618 files). I have a few other playlist that I’ll try today that are 15GB, 11GB, and 9GB. I know the 5GB playlists work, but can’t vouch for these larger ones until I give them a try. I’ll let you know what I find out.

7

Hi @Steve_Brueck,

We have a ticket in for this issue and you can expect improvement or resolution with the next release. If you’re eager for a fix, please try merging to our Early Access testing branch, where we are testing the solution.

10

Awesome! Thank you!

11

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