Issue with Roon accounts logging into the wrong account (ref#FH0JU8)

[Douglas_Van_Doren]

What’s happening?

· I'm having trouble logging in

Where are you having trouble logging in?

· Other

Describe the issue

I have 2 Roon accounts/subscriptions under two different email addresses. Now when I try and log into one [Moderated](email1@gmail.com) of them it defaults to the other account [Moderated](email2@msn.com). I type in the email1 credentials and the email2 account is opened. I have lost all access to the email1 account. How do I get access to my second account back?

Describe your network setup

Roon—Windows 11 PC-ethernet CAT 6 - ISP-provided Router/modem (Xfinity)—500 Mbps coax street feed (Comcast).

[beka]

Hey @Douglas_Van_Doren,

Thanks a lot for getting in touch about the issue you ran into. We’d really love to help out.

As a very first verification step, can you please type in (or copy and paste) the link below in a private / incognito browser window and try to log in first with one email, and then with the next?

https://account.roon.app/en/account

It might be worth trying to reset the passwords for each account as well. You can do so here:

https://account.roon.app/en/reset-password

Please, let me know if you’re able ot access each account individually