Issue with Roon: Incomplete Playback and Random Track Switching (ref#53DPAL)

[04.gossips_crouton]

What best describes your playback issue?

· Roon skips through tracks rapidly

Is there a specific error message you see? If so, please select from the following options:

· "Too Many Failures - Stopping Playback"

Please try to reboot your Roon Server and check to see if this helps.

· Rebooting my Server had no effect, the issue remains

Please try to reboot and unplug/replug in your affected audio device and check to see if this helps.

· Rebooting and unplugging/replugging my audio device, the issue remains

Please open your Roon Remote and select the "System Output" Zone and try to play to it. Do you encounter any playback errors with this Zone?

· I don't have a System Output available, but I'd like to keep troubleshooting

Please try fully rebooting your network equipment

· No, I'm still having trouble

An issue with playback on System Output and another zone often indicates a network security problem. *Check your firewall(s)* to ensure that *Roon*, *RoonServer *and *RAATServer* are allowed to properly communicate

· I'm still having problems / This isn't relevant to me

Does the issue happen with local library music, streaming service music, or both?

· Only streaming affected, and I don't have any local content to test with

Please select the streaming service(s) with which you're encountering playback problems.

· TIDAL

Have you tried logging out and back in again to your streaming service?

· Logging out and back in had no impact, the issue remains

What is the model/manufacturer of the affected audio device(s) and the connection type?

· ls50 wireless ii

Describe the issue

I cannot use Roon, doesn't play the whole track and switches tracks randomly. I have performed all the help advice online and it doesn't help

Describe your network setup

I have an orbi wifi router and LS50 wireless ii and LS60 wireless.

[Mike_O_Neill]

Have you tried connecting the KEFs with an Ethernet cable , even as a test to eliminate wi fi as the cause,

Roon is very demanding of networks and wi fi often doesn’t cut it these symptoms are typical of substandard wi fi

Also try rebooting the router and modem

[benjamin]

Hi 04.gossips_crouton,

Following up with @Mike_O_Neill, who I believe is steering you in the right direction, can you test out setting up an ethernet connection from your roon server directly to your router as well?

It’s likely this will help with your issues. Let me know how the above goes!