Issue with Roon server access for two weeks (ref#3LTMXC)

Support
1

What’s happening?

· I'm having trouble logging in

Where are you having trouble logging in?

· I can't log into the Roon app

Describe the issue

Hi it has been two weeks since i have access roon,i just keep getting my roon server is not working,i have tried using all the help options .None of them are working please advise ,thanks Gordon

Describe your network setup

British Telecom UK Smart hub 2 ROUTER

2

What kind of Roon server are you running? On the same machine or a different one? Windows, Mac, ROCK, Nucleus, Linux?

4

Hi @Gordon_Lesforis,

Lets see if refreshing your Roon database may help you:

  • Make a Backup of your current RoonServer Database (or if you have a recently saved backup, that will work as well)
  • Exit out of RoonServer
  • Navigate to your RoonServer’s Database Location
  • Find the folder that says “RoonServer”
  • Rename the “RoonServer” folder to “RoonServer_old”
  • Reinstall the RoonServer App from our Downloads Page to generate a new RoonServer folder
  • On the Roon Remotes, press “Use another Roon Server” and connect to the new database
5

Hi when i try to uninstall roon i get this error message below.

please quite all instances of roonserver before continuing

please advise
Gordon

please

6

You need to explicitly quit the server, which is a separate program from the control GUI, so closing the latter is not enough:

7

I’m in, thankyou all for your help.
enjoy the rest of your day

Gordon

1 Like
8

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