· Something else
· None of the above
· Other
When Roon is running on Hegal H390, and then a 2nd endpoint (Bluesound Powernode) is started, the streaming on the Hegal stops playing.
Windows Roon Server. All Roon endpoints are hardwired.
Hello @Brian_McGregor ,
Thanks for reaching out with your report. I’ve activated diagnostics mode for your account to get a better idea of the issue. According to the log, it looks like the issue primarily happens when you play internet radio, is this correct? If you try to play local/TIDAL or Qobuz content, does the issue reproduce at all? I suspect that the connection to the radio station servers may be a bit unstable.
Hello - Sorry that I didn’t see your message until now. Your are correct:
Play internet radio on Hegal, start internet radio on Bluesound and Hegal stops playing.
A combination where one or the other is playing local playlist, and it doesn’t turn off.
Brian
Okay that would confirm @noris’s suspicion that this has to do with the connection to upstream servers. Do you have any firewalls running? If you do try whitelisting Roon, RoonServer and RAATServer.
Hi Daniel - On the Roon Server, all that’s running is Windows Defender Firewall. I have gone into “allow apps” and “ticked” both private and public access for anything related to Roon or RAAT.
Network does go through a managed LUXUL switch, but I’m not an expert on that device.
Ah this might be the issue. Managed switches are complicated to set up and are usually suggested for networking professionals. Can you try bypassing the switch temporarily to see if we can confirm that it is the culprit?
Since I have to be able to control Roon from my phone, and connect the roon server, plus Hegal and Bluesound Powernode all to the same network, it physically isn’t possible with my setup to the modem. I DO have a separate unmanaged switch that is piggy-backed off the LUXUL. So, I connected all the suspect devices to the unmanaged switch. Same issue exists.
Since both the Hegel and the Bluesound had an issue, we’re looking at something network or server related most likely What type of router are you using? Is it the one that your ISP gave you? If it is you may want to replace it. To see if the server is the issue do you have another computer you can try running a Roon server on temporarily?
Daniel - I appreciate your response, by assuming I “may” have an issue with my internet gateway and suggesting I “just get it replaced” is a little extreme. If I can’t confirm there is a specific issue with it, I can’t just get it replaced.
I have set up a different (Windows) computer as Roon server, an unauthorizing the original server. The same thing happens. Start Hegal on internet radio. Then start Bluesound on internet radio. When the second source is started, the original source stops playing.
My question for you - Has anyone tried to replicate my setup with Hegal and Bluesound Powernode in an effort to duplicate my problem?
Thanks,
Brian
We took another look at this issue and noticed that there seems to be where the Hegel and the Bluesound are playing the same internet radio but with different timestamps. We think this is what is causing the Hegel to stop playing but we would like to confirm that. Does the Hegel ever have dropouts when playing local content to both endpoints? Does it happen with all internet radios?
One thing you can try is changing your router’s DNS servers from the ISP provided ones to Cloudflare DNS, Quad9 or Google DNS. Can you please give this a try and let me know if it helps?
I am out of town but will reply again when I am back on Thursday. Thanks,
Brian
Great we’ll be on the look out for your response!
There are no dropouts from local content.
I did try different internet radio. If I set both endpoints to chfi FM in Toronto it does not turn off on the Hegal.
However I have a premium subscription to jazzradio.com and that is where it turns off.
Could the problem be with jazzradio.com?
Brian
I checked with Jazz radio.com and received this reply, to my surprise:
Hi Brian,
Thank you for contacting us.
You can use your Premium subscription on multiple devices, but not at the same time.
Please note that Premium streaming is limited to 1 active connection at a time per our TOS (terms of service).
If you have multiple active connections, our system will block additional connections.
Thank you for understanding.
Let us know if you have any additional questions or feedback.
Kind regards,
Pavle Popović
Customer Support
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