Issue with Tidal - core hangs?

[John_Smith]

Hi,
Sometimes Tidal playback just stops working … all that has to be done is to restart Roon Core … but why is that happening?

While Tidal playback hangs… I did status of the Core …

root@ronn-core:/home/heap# systemctl status  roonserver
● roonserver.service - RoonServer
   Loaded: loaded (/etc/systemd/system/roonserver.service; enabled; vendor preset: enabled)
   Active: active (running) since Sun 2020-04-26 12:18:49 CEST; 2 weeks 4 days ago
 Main PID: 2959 (start.sh)
    Tasks: 103
   Memory: 1.2G
      CPU: 6h 43min 28.740s
   CGroup: /system.slice/roonserver.service
           ├─2959 /bin/bash /opt/RoonServer/start.sh
           ├─2966 /opt/RoonServer/RoonMono/bin/RoonServer --debug --gc=sgen --server RoonServer.exe
           ├─3050 /opt/RoonServer/RoonMono/bin/RoonAppliance --debug --gc=sgen --server RoonAppliance.exe -watchdogport=38608
           ├─3051 /opt/RoonServer/Server/processreaper 3050
           └─3089 /opt/RoonServer/RoonMono/bin/RAATServer --debug --gc=sgen --server RAATServer.exe

May 13 21:35:07 ronn-core start.sh[2959]:   at Sooloos.RnetJsonClient+<>c__DisplayClass65_0.<_BeginRead>b__0 (System.IAsyncResult ar) [0x00046] i
May 14 01:08:58 ronn-core start.sh[2959]: System.Net.Sockets.SocketException (0x80004005): Connection reset by peer
May 14 01:08:58 ronn-core start.sh[2959]:   at System.Net.Sockets.Socket.EndReceive (System.IAsyncResult asyncResult) [0x00012] in <126998f2e5ae4
May 14 01:08:58 ronn-core start.sh[2959]:   at Sooloos.RnetJsonClient+<>c__DisplayClass65_0.<_BeginRead>b__0 (System.IAsyncResult ar) [0x00046] i
May 14 13:43:50 ronn-core start.sh[2959]: System.Net.Sockets.SocketException (0x80004005): Connection reset by peer
May 14 13:43:50 ronn-core start.sh[2959]:   at System.Net.Sockets.Socket.EndReceive (System.IAsyncResult asyncResult) [0x00012] in <126998f2e5ae4
May 14 13:43:50 ronn-core start.sh[2959]:   at Sooloos.RnetJsonClient+<>c__DisplayClass65_0.<_BeginRead>b__0 (System.IAsyncResult ar) [0x00046] i
May 14 16:33:06 ronn-core start.sh[2959]: System.Net.Sockets.SocketException (0x80004005): interrupted
May 14 16:33:06 ronn-core start.sh[2959]:   at System.Net.Sockets.Socket.EndReceive (System.IAsyncResult asyncResult) [0x00012] in <126998f2e5ae4
May 14 16:33:06 ronn-core start.sh[2959]:   at Sooloos.RnetJsonClient+<>c__DisplayClass65_0.<_BeginRead>b__0 (System.IAsyncResult ar) [0x00046] i
root@ronn-core:/home/heap# systemctl restart roonserver

After restart… all started to work.

[ged_hickman1]

This is a support request so it needs to go in support and fill in the required system information.

[Carl]

Hi,

I’ve moved your topic to the support section of the forum.
In order for Roon’s @support team to better assist you, please provide a brief description of your current setup using this link as a guide.

Make sure to describe your network configuration/topology, including any networking hardware currently in use, so they can have a clear understanding of how your devices are communicating.

[John_Smith]

What required information?

[ged_hickman1]

See this linked post …

I'm having a problem with Roon -- where do I report it?

How To Get In Touch With Roon Support If you’re having a problem with Roon and something isn’t working as expected, you’ll want to make a post in the #support category. To help our team resolve your issue, please make sure to describe the issue, and describe your setup: Describe The Issue When you start a thread in the #support category, Roon Support will need to know: What’s not working How often the issue occurs This could be “every time I start the app”, or “every time I click a certain b…

[nuwriy]

Hello @John_Smith, the link ged posted has a template to help you describe your setup. Here’s a copy, it will help us understand your environment so we can assist you. I would be particularly interested in your network infrastructure, what router are you using? Any switches? Has this always been an issue or did this start recently?

Core Machine (Operating system/System info/Roon build number)

YOUR TEXT HERE

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

YOUR TEXT HERE

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

YOUR TEXT HERE

Description Of Issue

YOUR TEXT HERE