· I have a number of Tidal Playlists and on many that I have not played for awhile, I get an "improve" pop up under the playlist title. When I click on that, I see a category that says "Upgrade Quality" which then identifies the tracks. On some playlists , the tracks are upgraded after saving the upgrades but on many others, Roon does not save them and the same message keeps coming up to improve the tracks.
I may need someone to walk me through this. The last thing I want to do is erase my Roon Data base. My Roon Core is currently on my innuous server. Please advise.
Don’t worry - deleting the Tidal cache won’t have any effect on your database beyond erasing some stale data downloaded via the Tidal API (track URLs, track quality information). This stale data is likely overriding the Playlist Improver.
There’s no mechanism by which you can accidentally delete your RoonServer by proceeding with what @vadim has suggested. Just for due diligence, however, you can create a Backup of your Roon database before we proceed to make sure your library stays safe.
Once you have a Backup, you’ll need to stop RoonServer from running. Next, locate the Roon database location on your Innuos. You’ll need to access the Innuos directory via Finder/File Explorer and locate the RoonServer folder where you’ve installed Roon.
Within that RoonServer folder, there will be a folder named Cache. Move the contents of that folder elsewhere.
Restart RoonServer. It will automatically generate a fresh Tidal cache.
Now, try to attempt to reproduce the issue with the Playlist Improver on the same Tidal playlists in your initial report. Please reach out if this doesn’t work! We’ll be here to assist.
So, I did not have time to get into this today, but I did try a few things and on a new playlist, whether I made it myself or transferred over from Spotify to Tidal, I have no problem updating the tracks to better quality. It is with the older playlists that it is an issue. I think some of the tracks were in really high resolution to begin with like MQA or other Higher resolution files, but now they all appear to be on basic Flac files. I will check tommorrow to see if the higher resolution files are still available on tidal for a specific track and let you know.,This is a weird glitch. I have also encountered Tidal telling me a track is no longer available on Tidal, ut when I check, it actually is and I just need to add the new address. Is this something new?
Thanks for the follow-up! No rush here, we’re available whenever you’re able to.
This is expected behavior - from time to time TIDAL will replace an existing release with a different version (e.g., new metadata, remastered version, regional release differences, new encoding).
If that old version gets withdrawn or replaced by TIDAL, Roon will say the track is “not currently available.” But the new version still exists on TIDAL, so if you search for it and add that version to your library, it then plays fine.
I realize this isn’t ideal, unfortunately, it’s a case of how Roon pulls and caches TIDAL’s catalog and how TIDAL changes versions/releases over time.
As upstream distribution agreements change with record labels and distributors, Roon’s streaming service partners will shuffle around their catalogues. New distributors provide the same tracks, but from different upstream sources. At the track level, content will become Unavailable. This means Roon can’t grab the same track URL or object from Tidal’s servers, even if Tidal has new agreements with distributors. You’ll later see a different version of the same album on Tidal, Qobuz, or KKBOX, which represents the new version. This is a frustrating consequence of the messy backend of the streaming music ecosystem, and it’s unfortunately outside of Roon’s control.
That said, you can always suggest improvements in the Feedback section and our team will seriously assess them.
We’re going to allow this thread to auto-close in the absence of new replies, but you can reactivate the topic thread at any time by submitting a new tech support request here. Our team will promptly respond.
