Issues Connecting to Cambridge Audio CXN V2 (ref#TFC6SR)

[Eugene_Wooden]

What’s happening?

· I'm having trouble connecting to Roon

What type of connection issue?

· Something else

How can we help?

· None of the above

Other options

· Other

Describe the issue

connecting to my Cambridge audio cxnv2

Describe your network setup

cisco meraki

[benjamin]

Hey @Eugene_Wooden,

First off, welcome to the Roon community! We’re happy to have you here, and apologize in that it’s an issue that prompted your initial post.

Following up on your thread, it’s difficult to provide you immediate assistance based on the information you’ve provided. In the future, we kindly ask that you resubmit a proper support ticket by filling out the questionnaire using the below link?

Please select the option that best matches your specific issue type instead of simply selecting “other”, as this form was created to help diagnose issues while gathering information and it will allow the support team to be able to best assist with your specific issue type.

https://account.roon.app/en/contact/new-ts-request

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A few follow-up questions to better understand your Roon ecosystem:

1. How is your CXN connected to your router as well as Roon Sever machine?
2. Can you confirm all your Roon devices are running on the same local subnet? If you have more than one router, you likely have more than one IP scheme, and your devices may not be able to discover themselves.
3. I see that you’re running Roon and Roon Server from a Mac - have you checked your firewall settings to ensure Roon has proper access?
4. If you temporarily disable your Mac firewall and reboot Roon Server - are you able to see the CXN?

We’ll be on standby for your reply. Thank you!