Issues launching playlist in Roon (ref#10MDYJ)

What’s happening?

· Other

Describe the issue

Problems with the launch of a playlist

Describe your network setup

Router-Kinetic, Switches-English Elerctric 8, Roon Server, ROCK in NUC 11

In the playlists menu, some cannot be launched, the blue button “play” is inactive. And does not show additional functions. The playlist can only be launched from the general list, highlighting it.

In the playlists menu, some cannot be launched, the blue button “Play now” is inactive.

And does not show additional functions.

The playlist can only be launched from the general list, highlighting it.

Hey @Vadim_Lvov,

Thanks for taking the time to write in!

To confirm, do you have the same zone actively set when you run into this issue? What happens if you set up the system output of your iPhone or other remote device?

Do you only have issues with Qobuz playlists?

I’d safely stop Roon Server from running, and then reboot both your ROCK and your router, and let me know if you experience the same issue. Thank you! :raised_hands:

Hello @benjamin!
This problem is observed on any control device - MacBook, iPhone. This happens more often with Qobuz playlists, less often with Tidal. When the playlist of the tidal is synchronized (updated), the menu appears, but manual synchronization of the service does not help. With playlists of Qobuz, this happens less often. Reloading the router and server does not help solve the issue.
The most interesting thing is that the menu is actively if the playlist is open in the Qobuz section of the main menu. But not actively if the same playlist is opened in the Playlists of the main menu in the Qobuz section.

Playlist section-not active

Qobuz section-active

Hey @Vadim_Lvov,

Odd indeed! Have you cleared your server cache recently?

  • Exit out of Roon
  • Stop RoonServer via the Web UI
  • Find and open your Roon database
  • Navigate to RoonServer/Cache
  • Move the contents of the /Cache folder elsewhere, like your desktop
  • Try restarting Roon and verify if the issue still occurs

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