Issues with Media and Tidal loading slowly

[Scott_Seiler]

Core Machine (Operating system/System info/Roon build number)

Roon Core 1.7 (Build 710) running on
Mac Mini - Big Sur 11.1

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

Connected via WiFi to wireless hub
Google Wifi AC2100 Mesh hardwired to
ARRIS Surfboard 32x8 DOCSIS 3.1

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

Sending to multiple endpoints
Wired via USB to Marantz receiver
Wireless to B&W Wedge & various other devices

*Description Of Issue

In recent days I’ve had persistent issues loading media to any endpoint. It will begin to play, then skip the file and report the error (see here) Screenshot_20210122-171335_Roon|236x500

This occurs with both local music files and Tidal. I’ve restarted the core, refreshed the cache, restarted the modem and mesh, all to no avail.

It plays fine when using the USB connection to my Marantz.

I recently upgraded to Big Sur but I the issues didn’t occur until a few days later.

Thanks for the help!

[Scott_Seiler]

Hello! Still experiencing these issues. Please help! Thanks

[dylan (Dylan Caudill)]

@Scott_Seiler

It plays fine when using the USB connection to my Marantz.

This is definitely interesting — So it’s only happening when playing to the B&W + other wireless devices?

Can you try connecting the Core and/or these devices to the network via Ethernet? Is there any change when you do so?

[Scott_Seiler]

Thanks. I did and it seems to play fine. I have to believe it’s a problem with the wireless network. I’ve reset my Google Mesh and it seems to have resolved it, but I reset it before and the problem persisted. I’ll monitor and let you know if it crops up again. Thanks!

[nuwriy]

Hello @Scott_Seiler, and thanks for the update! Please let us know if the issue returns.