# Issues with Samsung Note 4 and Fritzbox Router **URL:** \ **Category:** Support\ **Created:** [February 20, 2017, 5:51pm UTC](https://community.roonlabs.com/t/issues-with-samsung-note-4-and-fritzbox-router/21478 "2017-02-20T17:51:41Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Niek\_Jansen](https://community.roonlabs.com/letter_avatar/niek_jansen/32/5_5575768a8748004e209b776fc1b2916d.png) [@Niek\_Jansen](https://community.roonlabs.com/u/Niek_Jansen)\ **Post date:** [February 20, 2017, 5:51pm UTC](https://community.roonlabs.com/t/issues-with-samsung-note-4-and-fritzbox-router/21478/1 "2017-02-20T17:51:42Z")
Sick & Tired of this erattic RoonRemote, unworkable situation! ---
**Author:** ![Ratbert](https://community.roonlabs.com/letter_avatar/ratbert/32/5_5575768a8748004e209b776fc1b2916d.png) [@Ratbert](https://community.roonlabs.com/u/Ratbert)\ **Post date:** [February 20, 2017, 5:54pm UTC](https://community.roonlabs.com/t/issues-with-samsung-note-4-and-fritzbox-router/21478/2 "2017-02-20T17:54:40Z")
Not the best way to engage people? Russ ---
**Author:** ![spockfish](https://community.roonlabs.com/letter_avatar/spockfish/32/5_5575768a8748004e209b776fc1b2916d.png) [@spockfish](https://community.roonlabs.com/u/spockfish)\ **Post date:** [February 20, 2017, 6:00pm UTC](https://community.roonlabs.com/t/issues-with-samsung-note-4-and-fritzbox-router/21478/3 "2017-02-20T18:00:31Z")
I’m not sure what you’re trying to achieve here, but this doesn’t help. One bit. ---
**Author:** ![evand](https://community.roonlabs.com/letter_avatar/evand/32/5_5575768a8748004e209b776fc1b2916d.png) [@evand](https://community.roonlabs.com/u/evand)\ **Post date:** [February 20, 2017, 6:01pm UTC](https://community.roonlabs.com/t/issues-with-samsung-note-4-and-fritzbox-router/21478/4 "2017-02-20T18:01:13Z")
Care to elaborate on the issues your experiencing? ---
**Author:** ![Niek\_Jansen](https://community.roonlabs.com/letter_avatar/niek_jansen/32/5_5575768a8748004e209b776fc1b2916d.png) [@Niek\_Jansen](https://community.roonlabs.com/u/Niek_Jansen)\ **Post date:** [February 20, 2017, 6:06pm UTC](https://community.roonlabs.com/t/issues-with-samsung-note-4-and-fritzbox-router/21478/5 "2017-02-20T18:06:21Z")
I’m completely aware of that, thing is Roon isn’t exactly free, i’m not expecting there won’t be any minor glitches now and then, but common! I’m really dissapointed to be honest. ---
**Author:** ![spockfish](https://community.roonlabs.com/letter_avatar/spockfish/32/5_5575768a8748004e209b776fc1b2916d.png) [@spockfish](https://community.roonlabs.com/u/spockfish)\ **Post date:** [February 20, 2017, 6:07pm UTC](https://community.roonlabs.com/t/issues-with-samsung-note-4-and-fritzbox-router/21478/6 "2017-02-20T18:07:21Z")
But again: can you describe your problems? ---
**Author:** ![Niek\_Jansen](https://community.roonlabs.com/letter_avatar/niek_jansen/32/5_5575768a8748004e209b776fc1b2916d.png) [@Niek\_Jansen](https://community.roonlabs.com/u/Niek_Jansen)\ **Post date:** [February 20, 2017, 6:11pm UTC](https://community.roonlabs.com/t/issues-with-samsung-note-4-and-fritzbox-router/21478/7 "2017-02-20T18:11:53Z")
No i’m realy not in the mood explaining details, its not me it’s Roon, (unbelieveable working now!?) okay ignore my frustration then. ---
**Author:** ![evand](https://community.roonlabs.com/letter_avatar/evand/32/5_5575768a8748004e209b776fc1b2916d.png) [@evand](https://community.roonlabs.com/u/evand)\ **Post date:** [February 20, 2017, 6:27pm UTC](https://community.roonlabs.com/t/issues-with-samsung-note-4-and-fritzbox-router/21478/8 "2017-02-20T18:27:07Z")
If you want to see the product improve it’d be prudent to describe the issues you’re having / were having. ---
**Author:** ![Niek\_Jansen](https://community.roonlabs.com/letter_avatar/niek_jansen/32/5_5575768a8748004e209b776fc1b2916d.png) [@Niek\_Jansen](https://community.roonlabs.com/u/Niek_Jansen)\ **Post date:** [February 20, 2017, 6:39pm UTC](https://community.roonlabs.com/t/issues-with-samsung-note-4-and-fritzbox-router/21478/9 "2017-02-20T18:39:27Z")
Remote takes ages to connect, 5min. apparently, Samsung Galaxy Note 4 to be exact. ---
**Author:** ![evand](https://community.roonlabs.com/letter_avatar/evand/32/5_5575768a8748004e209b776fc1b2916d.png) [@evand](https://community.roonlabs.com/u/evand)\ **Post date:** [February 20, 2017, 6:51pm UTC](https://community.roonlabs.com/t/issues-with-samsung-note-4-and-fritzbox-router/21478/10 "2017-02-20T18:51:00Z")
Is there a screen displaying a message during this time? Does it by any chance look something like this?: ![](https://roon-community-uploads.s3.amazonaws.com/original/2X/6/68e8ffd170d028474d4927f163555de943c3cef1.jpg) ---
**Author:** ![Niek\_Jansen](https://community.roonlabs.com/letter_avatar/niek_jansen/32/5_5575768a8748004e209b776fc1b2916d.png) [@Niek\_Jansen](https://community.roonlabs.com/u/Niek_Jansen)\ **Post date:** [February 23, 2017, 9:08am UTC](https://community.roonlabs.com/t/issues-with-samsung-note-4-and-fritzbox-router/21478/11 "2017-02-23T09:08:16Z")
Usually it says Lost Connection; Trying to reconnect… I still find the RoonRemote to be problematic at best, i’m really frustrated at the moment, can it ever be resolved i wonder? ---
**Author:** ![evand](https://community.roonlabs.com/letter_avatar/evand/32/5_5575768a8748004e209b776fc1b2916d.png) [@evand](https://community.roonlabs.com/u/evand)\ **Post date:** [February 23, 2017, 10:07am UTC](https://community.roonlabs.com/t/issues-with-samsung-note-4-and-fritzbox-router/21478/12 "2017-02-23T10:07:28Z")
If it’s constantly losing connection, what’s the quality of your wifi signal? ---
**Author:** ![Niek\_Jansen](https://community.roonlabs.com/letter_avatar/niek_jansen/32/5_5575768a8748004e209b776fc1b2916d.png) [@Niek\_Jansen](https://community.roonlabs.com/u/Niek_Jansen)\ **Post date:** [February 23, 2017, 10:22am UTC](https://community.roonlabs.com/t/issues-with-samsung-note-4-and-fritzbox-router/21478/13 "2017-02-23T10:22:37Z")
Sometimes it connects immediatley, then after some time it loses connection never to reconnect again, erratic is really the best word i can come up with. Wifi looks perfectly fine to me. ---
**Author:** ![evand](https://community.roonlabs.com/letter_avatar/evand/32/5_5575768a8748004e209b776fc1b2916d.png) [@evand](https://community.roonlabs.com/u/evand)\ **Post date:** [February 23, 2017, 10:35am UTC](https://community.roonlabs.com/t/issues-with-samsung-note-4-and-fritzbox-router/21478/14 "2017-02-23T10:35:43Z")
I’d check Wi-Fi signal quality using a suitable diagnostic tool regardless. What speed is your Wi-Fi network? ---
**Author:** ![Niek\_Jansen](https://community.roonlabs.com/letter_avatar/niek_jansen/32/5_5575768a8748004e209b776fc1b2916d.png) [@Niek\_Jansen](https://community.roonlabs.com/u/Niek_Jansen)\ **Post date:** [February 23, 2017, 11:07am UTC](https://community.roonlabs.com/t/issues-with-samsung-note-4-and-fritzbox-router/21478/15 "2017-02-23T11:07:24Z")
Thanks for the tip, at first glance it looked good enough, but further analysis suggests a better more stable WiFi channel. I’m happy again, at least i now know the root cause of the remote problems. Sorry for my behaviour earlier, it was not Roon it was me. ---
**Author:** ![Ratbert](https://community.roonlabs.com/letter_avatar/ratbert/32/5_5575768a8748004e209b776fc1b2916d.png) [@Ratbert](https://community.roonlabs.com/u/Ratbert)\ **Post date:** [February 23, 2017, 11:31am UTC](https://community.roonlabs.com/t/issues-with-samsung-note-4-and-fritzbox-router/21478/16 "2017-02-23T11:31:17Z")
Thanks for posting the resolution. Russ ---
**Author:** ![Niek\_Jansen](https://community.roonlabs.com/letter_avatar/niek_jansen/32/5_5575768a8748004e209b776fc1b2916d.png) [@Niek\_Jansen](https://community.roonlabs.com/u/Niek_Jansen)\ **Post date:** [February 23, 2017, 4:19pm UTC](https://community.roonlabs.com/t/issues-with-samsung-note-4-and-fritzbox-router/21478/17 "2017-02-23T16:19:23Z")
Back again, it’s still verry much hit and miss, tried different WiFi channels, without any change. I don’t understand. ---
**Author:** ![Niek\_Jansen](https://community.roonlabs.com/letter_avatar/niek_jansen/32/5_5575768a8748004e209b776fc1b2916d.png) [@Niek\_Jansen](https://community.roonlabs.com/u/Niek_Jansen)\ **Post date:** [February 24, 2017, 3:47pm UTC](https://community.roonlabs.com/t/issues-with-samsung-note-4-and-fritzbox-router/21478/18 "2017-02-24T15:47:06Z")
I would really appreciate somekind of feedback, it’s mostly not working for me now. ---
**Author:** ![Ratbert](https://community.roonlabs.com/letter_avatar/ratbert/32/5_5575768a8748004e209b776fc1b2916d.png) [@Ratbert](https://community.roonlabs.com/u/Ratbert)\ **Post date:** [February 24, 2017, 3:53pm UTC](https://community.roonlabs.com/t/issues-with-samsung-note-4-and-fritzbox-router/21478/19 "2017-02-24T15:53:21Z")
Put atsupport where at= @ in your message Russ ---
**Author:** ![Niek\_Jansen](https://community.roonlabs.com/letter_avatar/niek_jansen/32/5_5575768a8748004e209b776fc1b2916d.png) [@Niek\_Jansen](https://community.roonlabs.com/u/Niek_Jansen)\ **Post date:** [February 24, 2017, 4:12pm UTC](https://community.roonlabs.com/t/issues-with-samsung-note-4-and-fritzbox-router/21478/20 "2017-02-24T16:12:04Z")
Put the message where? [Next page](https://community.roonlabs.com/t/issues-with-samsung-note-4-and-fritzbox-router/21478.md?page=2)