Issues with Tidal log in

[Arnold_Spieker]

Core Machine (Operating system/System info/Roon build number)**

I have been signed into Tidal since I have had Roon, over a year. Yesterday I was kicked out of tidal in rooo, and am not able to log in. I get a bad password or user name error. I can sign in to Tidal with this password in the Tidal app on my laptop. Please help.

Note my roon core runs on a sonicTransporter i5

Note, I can play all the music on my NAS.

Thanks,

Arnie

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

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Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

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Description Of Issue

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[wizardofoz (Mr Fix It aka The Wiz)]

Restart your Core…shut down the machine and reboot it.

[Arnold_Spieker]

Restarting the core did not solve the issue.

[wizardofoz (Mr Fix It aka The Wiz)]

support will likely want more details per the info requested in the original post…networking details etc etc that were not provided in your first post.

[dylan (Dylan Caudill)]

Hi @Arnold_Spieker,

So we can better assist you, please provide a brief description of your current setup using this link as a guide.

Make sure to describe your network configuration/topology, including any networking hardware currently in use, so we can have a clear understanding of how your devices are communicating.

Often times a reboot will resolve this type of issue, but since that didn’t seem to help here, please try the following:

• Stop RoonServer on the Core machine
• Find and open your Roon database
• Navigate to Roon/Cache
• Move the contents of the /Cache folder elsewhere, like your desktop
• Try restarting Roon and verify if the issue still occurs

[Arnold_Spieker]

Dylan,

I stopped Roon Server via sonicOrbiter and the restarted it. I can now log into Tidal.

Thanks for the help.

Arnie