It suddenly started to crash

Support
1

Roon Core Machine

Mac Mini mini with MacOs High Sierra
2,3 Ghz Intel Core i5
8 GB ram

Networking Gear & Setup Details

Macmini is hardwired to my router\modem with CAT6 cables
my music is stored on a Western Digital hard disk connected via USB to Macmini

Connected Audio Devices

Bluesound Powernode (connected via ethernet)

Number of Tracks in Library

4000 albums, don’t remember the number of total tracks

Description of Issue

Suddenly this morning it crashed while I was listening to some music.
I deleted Roon, reinstalled MacOs and Roon but it’s still crashing when I tried to open the application.
Already tried 5x times to start Roon but it keeps on crashing. No time to do anything.
Roon was always up to date and I never experience this kind of crashes.

2

To complicate things now this is my situation:

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image843×642 59 KB

I’m not able to update the Roon Core.

3

I did the update for the Roon Remote (PC) but Roon Core is still crashing.
I can play the music just fine with BLUOS controller…
I don’t have time to restore a backup, it crashes immediately.
Can you help?

4

Hi, @Andrea_Campi, thank you for your post. Could you, please, follow the instructions described in this article and share your Roon logs from macOS machine affected by that issue?

Thanks!

—
Ivan

1 Like
5

While I was looking at the Troubleshooting I also checked this one:

I deleted the Roon folder in Library and with the next restart Roon Core didn’t crash!

Everything’s fine now.

Cheers,
Andrea

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