I've lost iPad & iPhone connection to Roon Core & ARC

Support
1

Roon Core Machine

Dell PC Windows 11, 32GB RAM

Networking Gear & Setup Details

EEOS router. ethernet connected

Connected Audio Devices

Primary connected device is iPad. Also iPhone

Number of Tracks in Library

34,000 tracks

Description of Issue

Cannot connect to Roon Core or ARC via iPad or iPhone. Nessage3 vis:
Waiting for your Roon server

3

Check if you need to add RoonAppliance.exe to the Windows firewall exceptions. This is apparently a new requirement since the last update and Roon has updated the firewall FAQ:

4

Hi @John_Tanner,

In addition to the above suggestion, if you haven’t already, try the following:

  • Make a Backup of your current RoonServer Database
  • Exit out of RoonServer
  • Navigate to your RoonServer’s Database Location
  • Find the folder that says “RoonServer”
  • Rename the “RoonServer” folder to “RoonServer_old”
  • Reinstall the RoonServer App from our Downloads Page to generate a new RoonServer folder
  • On the Roon Remotes, press “Use another Roon Server” and connect to the new database
6

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