Core Machine (Operating system/System info/Roon build number)
QNAP TS-253 Pro - Linux 4.14 QTS 4.4.2
Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)
Linksys Velop. Devices connected through Ethernet. iPads & iPhones through WiFi
Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)
Meridian MS600 Ethernet
Description Of Issue
Just selected “Update” from my ROON interface on my iPad and now my system wont work. Accessing Roon from the same iPad I selected “Update” from takes me to a screen that shows me my core and a green circle that says “Ready” next to it and a button “Connect”. When I click on “connect” it takes me to a login page. When I enter my credentials, it logs me in and keeps asking me to unauthorize my Core.
Why the headache? and not the regular update process where the app just restarts without issue?!
What do I need to do to have my system working again?
I tried hitting unauthorized and my entire library was deleted. Trying to rescan and upload library and even though it shows it scanning files, did not load anything when done. Getting late so will try tomorrow.
I am in the tech industry…one thing I cant stand is sloppy releases! Especially when BASIC things like having an update go through and have the program reload doesn’t even work right.
Reflects very poorly on Roon, the software developers and everyone else involved when they can’t even perform basic QA before releasing an update.
I really hope I dont loose all the info that has compiled since purchasing Roon like listening preferences, favs, number of times a song is listened to, etc.
Lets go Roon support… lets get the solution to this please!
I also am having this issue on my QNAP-based core with the latest upgrade. Doing a restore from the most recent backup did not fix the problem.
I next unauthorized the core and reconnected. It seems to have then automatically authorized the core (or perhaps it was never unauthorized?). Everything seems back to normal. I’m happy to share any logs if it is helpful.
If you have not created any backups then unfortunately you will need to re-import your content fresh. We are aware that this issue is impacting QNAP users and the team is currently looking into it, please see: