Kicked out of Tidal service when using Roon (ref#DKEY5V)

Hello @Johan_Vanheerswynghe,

Thank you for reaching Roon support.

While the symptom you experienced was being “kicked out of Tidal,” the underlying cause was actually a complete drop of your PC’s network connection.

Looking at the logs, at exactly 10:40:03, your Marantz SACD 30n stopped receiving data from Roon. Immediately after, the system started throwing severe network errors, primarily:

NetworkUnreachable: Er is geprobeerd een socketbewerking uit te voeren op een onbereikbaar netwerk (A socket operation was attempted to an unreachable network).

This indicates that the Roon Server PC completely lost its connection to your local network and the internet. Because Roon could no longer reach Tidal’s servers to verify your account or fetch the audio stream, it dropped the connection, which is why a full PC restart was required to re-establish the network link.

You mentioned using “High speed extenders” in your network setup. Network extenders (especially those running over Wi-Fi or Powerline) can sometimes drop their connection to the main router momentarily, causing the exact behavior seen in these logs.

If this happens again, before restarting the PC, check to see if your computer can load a standard webpage. If it cannot, the issue is with the PC’s connection to the extender or the extender’s connection to the router.

If possible, we highly recommend hardwiring your Roon Server PC directly to the main router with an Ethernet cable to avoid these extender dropouts!