Hi! What’s not quite right with Roon?
· None of the above quite fits
None of the above quite fits
· None of these quite match
Tell us what's going on
· Kii Control no longer recognized
Tell us about your home network
· Not relevent
To completely explain my issue, for many years, when I look at the available audio devices, the Kii Control that controls my Kii Three speakers was recognized and had the icon for the Kii control. Now it is no longer identified and when I try to identify it by going through the list of approved manufacturers and selecting the Kii icon, the Kii Control is not found. See the below screenshot.
FYI, the device works fine and I can play music through the Kii Control. The only problem is the missing icon.
Hello @rbienstock
Thank you for reaching Roon support.
Can you try clearing your endpoint cache? You can do so using the following steps:
- Create a fresh backup
- Stop Roon (or RoonServer)
- Find and open your Roon or RoonServer folder
- Navigate to /Roon/Database/Registry/Core/
- Delete all the
endpoint_files in this directory. - Restart Roon
- Please let us know if this helps
Note: Deleting these files will
- Delete your audio device information
If this doesn’t help, please restore the backup you made before trying these steps.
Fortunately, I didn’t need to do any of that because the installing the 2.70 update fixed things.
Hey @rbienstock
Glad to hear the 2.70 update fixed it. We’ll go ahead and mark this thread for closure, and enjoy the music!