KKbox application experiencing playback failures with certain albums (ref#1TIVLR)

Support
1

What best describes your playback issue?

· Music doesn't start when I press "Play"

What type of Zone is affected by this problem?

· *All of my Zones* are affected.

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue happen with local library music, streaming service music, or both?

· *Only streaming* music is affected.

Please select the streaming service(s) with which you're encountering playback problems.

· KKBOX

Have you tried logging out and back in again to your streaming service in Roon Settings?

· Logging out and back in had no impact, the issue remains

What are the make and model of the affected audio device(s) and the connection type?

· Not relevant to audio devices

Describe the issue

KKbox - too many failures (some albums)

Describe your network setup

Pi3 with ethernet/LAN network

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I play lots of streaming music albums via Tidal, KKBox, and local music files daily. However, some KKbox albums cannot play as expected.

In KKBox, if the selected album has an issue, it always has the same error “Too many failures”. In that case, I suspect it may be due to KKBox server. Then, I tried to use the KKBox desktop app or Android app, the same album can be played and streamed.

I suspect it may be due to Pi3 hardware or network. Thus, I tried out streaming it locally on my PC speaker. The same issue remained.

I attached one more image below to show the playback issue.

kkbox_not_work_city_of_glass

I want to help Roon to identify the issue as I have seen a few posts saying the same issue. You may try out the following albums and hopefully, Roon can see the same issue.

Album#1: Ni Men De Xing Fu
Album#2: City of Glass

In fact, many other KKbox albums can be played without issue and I am very happy that Roon can integrate with KKbox since I can play many popular Cantonese music from the KKBox.

2

Would Roon support team please look into this streaming issue?
This issue is repeatable and still exist.

3

Hi @Daniel
May I have your response on the issue?
FIY. This is the account that purchased the Roon permanent license.

9

Hello @jw-redpanda ,

Thanks for reaching out with your report and the screenshots of the affected albums. I was able to reproduce playback errors on my end as well, I am checking with the team to see if there’s anything peculiar about these albums and we will let you know once we have more info to share. Thanks!