KKBOX auto volume leveling not working [Ticket In With Roon and KKBOX]

Auto volume leveling of KKBOX is not working. It is always fixed at default gain.

Roon core version: 2.0 (build 1359)
OS: Linux 5.15.0-91-generic

For example: Here’s a track in KKBOX.
(https://i.imgur.com/eRehCkc.png)
It’s gain is default -5dB.

And here’s the same track in Qobuz:

I second this problem. It automatically uses the “Volume adjustment when loudness is unknown” value for deciding how to normalise the track, which in your case is -5,0dB and in my case is -6,0dB.


@support,
Maybe it’s an idea to move this thread to support, since I don’t think this is expected or wanted behaviour.

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Hi @Jin-Bin_Yang,
Thank you for your patience while we worked through the queue. We are aware of issues when using volume leveling with KKBOX content and we’re working with KKBOX to resolve these issues as soon as possible.

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