hello kkbox on Roon can not play what can i do please
help thank you
I’m moving your post to the Support area.
This error is quite typical of a networking problem. Therefore, please complete the following template. Please be sure to include details of your Roon Server, network, and storage location of your local media files if you have any. Thank you.
Roon Core Machine
<!‐-Include your operating system and machine info (Model, CPU, RAM)-‐>
<!‐-Write below this line-‐>
Networking Gear & Setup Details
<!‐-Your network gear (model of routers/switches) and if on Wi-Fi/Ethernet, are you using VPN-‐>
<!‐-Write below this line-‐>
Connected Audio Devices
<!‐-Specify what devices you’re using and their connection types, like USB/HDMI/Chromecast, etc.)-‐>
<!‐-Write below this line-‐>
Number of Tracks in Library
<!‐-Tell us how large your music library is, e.g. “30,000 tracks”-‐>
<!‐-Write below this line-‐>
Description of Issue
<!-‐Tell us about the problem you’re having in as much detail as possible. Screenshots are always appreciated!-‐>
<!‐-Write below this line-‐>
Adding this information will be helpful for understanding your setup and to get help quicker
2 Likes
Geographical location?
1 Like
I’m moving your post to the Support area.
This error is quite typical of a networking problem. Therefore, please complete the following template. Please be sure to include details of your Roon Server, network, and storage location of your local media files if you have any. Thank you.
Roon Core Machine
<!‐-Include your operating system and machine info (Model, CPU, RAM)-‐>
<!‐-Write below this line-‐>cpu;Intel(R) Core™ i7-10700K CPU @ 3.80GHz 3.79 GHz ram:16gb
Networking Gear & Setup Details
<!‐-Your network gear (model of routers/switches) and if on Wi-Fi/Ethernet, are you using VPN-‐>
<!‐-Write below this line-‐>netgear ra75
Connected Audio Devices
<!‐-Specify what devices you’re using and their connection types, like USB/HDMI/Chromecast, etc.)-‐>
<!‐-Write below this line-‐>wifi
Number of Tracks in Library
<!‐-Tell us how large your music library is, e.g. “30,000 tracks”-‐>
<!‐-Write below this line-‐>0
Description of Issue
<!-‐Tell us about the problem you’re having in as much detail as possible. Screenshots are always appreciated!-‐>
<!‐-Write below this line-‐>
Adding this information will be helpful for understanding your setup and to get help quicker
Hong Kong thank you
@So_Shu_fung, if you are using WiFi for your network connection, please make sure you are using the 5 GHz band and not the 2.4 GHz band. Is it possible to connect your Roon computer to your RAX75 directly with an Ethernet cable? If so and the problem is eliminated, then the problem can be contained to a WiFi issue.
1 Like
Hi @So_Shu_fung,
What is your network setup? Do you have any switches, mesh nodes, or access points involved other than the Netgear range extender mentioned above?
If possible try hardwiring your RoonServer machine to the main router in your setup, and try playback with a KKBox track to the system output of that machine or a wired Zone. That way we can remove any networking variables from the equation here.
We’ll proceed to rebuild the setup from there to identify the component that is causing issues here.
I recommend veriyfing that you are using a reliable DNS server in the meantime in your router settings.