KKBox connected but not playing in Roon (ref#WNHH0K)

[benjamin]

Hey @Benjamin_Shalumov,

Thanks for the additional info - we’re seeing the same error mentioned prior:

Warn: [kkbox/media] could not get playback info for 207:0:L-W3qo7RXlYLv_BkQH: Result[Status=NotAuthorizedForTerritory, ErrorText=[http/kkbox] Got error from KKBOX: 40311001, Not authorized on user's territory]

The issue is tied to location it seems -

@noris

I see something strange, which is that Roon is saying you don’t have any favorites or albums saved on KKBOX (and you are using a Singapore subscription type). Is this accurate, or is there supposed to actually be tracks saved to your account?

Perhaps getting in touch with KKBox to see about switching to a US-based account may help?

@Benjamin_Shalumov

The funny thing is… if I change my VPN to anywhere, more things dont work haha, idk, even if its from the region I got the account from

Could you provide more information around your statement above? While the use of VPNs typically falls outside the scope of support, setting a VPN to the same location as your KKBox account should allow you proper access.

[Benjamin_Shalumov]

If its a location issue then it is what it is, then alright

I dont believe I have yet saved anything to my account yet. I could try contacting kkbox

[noris]

Hi @Benjamin_Shalumov ,

Yes, you can try to contact KKBox directly. If you do, let us know what they say, thanks!