Kkbox roon pause randomly, but kkbox app work fine.

Roon Server Machine

Qnap h973ax AMD Ryzen™ V1500B 8G ram

Networking Gear & Setup Details

Asus rt-ax88u, no vpn

Connected Audio Devices

Auralic Altair g1
Nad c658

Number of Tracks in Library

16,000 tracks

Description of Issue

Roon OS 2.0 build 1537
KKbox + roon pause randomly(3 to dozen tracks a time) tracks pause on the begining of track, looks like keep streaming without data coming in. Sometimes continue streaming after 5 to 10mins waiting or never recover. It never occur on local library track nor tidal. Issue only come with kkbox. Repeatable on the different players(Altair g1,nad c658) and different remote(iphone,ipad). not related to library sync as kkbox general issue. Track confirm to be available, playable on kkbox app and roon. Pending randomly from track to track. Under the same network, kkbox app play flawlessly. Please help to advise how to resolve it.

Hello @KH_LIN ,

Thank you for the report here. Can you please confirm, is there any change in behavior if you log out and back into KKBOX or does the issue persist? Have you tried a different Roon Server machine yet? If you have another PC, you can try to temporarily host the Roon Server on it:

  • Create a Backup of your current database
  • Open Roon on the other PC you wish to try running as your Roon Server
  • Roon Settings → General
  • Disconnect
  • On the “Choose your Roon Server” screen, press “Use this PC”
  • If asked to Unauthorize, you can go ahead and do so. You are limited to one active Roon Server at a time but you are free to switch between them as often as you’d like
  • Verify if the same behavior occurs on the different PC

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