ASUS TUF Laptop A15 on Ethernet 2020 RYZEN 7 4800H 2.9Ghz, 16Gb RAM, Windows 10 v.20H2
Simaudio Moon 280D on Ethernet
*Too many other things that have nothing to do with the problem
Library Size
66,000 Tracks on Synology DS213 running DSM 6.2.4
Description of Issue
ASUS TUF laptop usually works just fine but once time during a ROON search of songs on TIDAL it just shut down and since then will not run. If I try to start the application it starts, and nothing can be selected, then shuts down before 10 seconds elapses. I have uninstalled it, reinstalled it and restarted the laptop over and over without success.
I start Roon, it sits idle for a few seconds, then shuts down the application. The rest of Windows and the laptop works fine.
Just to confirm — Are other remote devices working okay? Assuming this is limited to just this Windows device please try each of these steps, and try to launch Roon after each.
Disable the device’s firewall
If this helps, please enter an exception in the firewall for Roon and RAATServer
Uninstall and reinstall the graphics drivers directly from the manufacturer’s website
Don’t use Window’s automatic driver updates for this — We’ve seen this cause issues in the past
Most other remotes (Android, iPhone, other PC) all work fine. There was an exception about a week ago, my Android device would not connect to the CORE even though I could easily find it via IP address. It still would not connect for about a week. It seems the problem (and I’ve had a the odd connection or PC non-running issue before) is after a search. After the search it’s like a major connection problem, but only on the remote that I started the search on.
The problem with my Windows laptop has since compounded. I decided to uninstall Roon on the laptop as it was very frustrating and basically unusable. This laptop has very little on it beside several telescope operating and astronomy software packages on it. After un-installing Roon with the Windows tool the laptop became unusable. Total BSOD. Done. Everything else ran fine on the unit until the uninstall.
So, is it Roon or was it the laptop. I don’t know. The laptop was only 10 months old and always used on a cooling pad. No mods at all.
Thanks for your help, which I will keep as reference for future. The laptop is gone for warranty service now as nothing I could do would restore the unit to a usable state (Recovery, Restore, Reset, Startup repair all failed)
Thanks for the update, @Roderick_Miller1. That sounds very frustrating, I’m sorry that you had to deal with that! BSOD isn’t something that can be caused directly by Roon, so it sounds like there was an underlying issue that was likely also causing some of the issues you were seeing with Roon. I’m hoping you get the laptop back soon and everything works
Please reach out to us if we can be of assistance once it’s been serviced.