Windows 10 21H1, Dell Alienware M17 R2, Core i7-9750 @ 2.60 GHz, 16 GB RAM
(Roon is running on an Intel NUC core i7)
Ethernet connected. Network gear is not the problem because this problem exists since latest Roon update, before this it was working fine.
On the Alienware an Audioquest Dragonfly Cobalt is connected with Kef Eggs with a Kef Cube subwoofer.
Description of Issue
When i go use other windows and applications the Roon appclication keeps playing but doesn’t respond anymore when i want to navigate through Roon. Only closing (the music stops playing then) and restarting the application fixes this until the next time it hangs, which can be within a few minutes…
I am so sorry that we missed your post for almost two weeks… . I apologize for the extreme delay.
If you’re still experiencing this behavior, I was wondering if you could give a try to manually reinstalling the graphics drivers. We’ve seen this resolve similar issues to yours, as Windows’ automatic updates can be unreliable at times. These would be the steps:
Restart your Windows machine
Uninstall the graphics drivers
Download the graphics drivers from the manufacturer’s website
I have tried what you said, this doesn’t solve the issue. The Roon application hangs while still playing. So sometimes it takes a while before i notice it. The only thing i can do is closing the Roon application and restarting it. When i close the app, the music stops playing.
Hi @Audiofi3l — I’m so, so sorry for the late response!
The next time this happens can you please use the directions found here and send us over a set of logs using a shared Dropbox link (or any other file sharing service)? We’ll take a look and see what’s happening during that time. Thanks!