When I bought my ASUS ZenPad 3S 10 in January 2018, I had no trouble using it as a Roon Remote. The last couple of months though, it frequently loses connection to Core (on Windows 10) and Core or the tablet must be restarted to restore. The tablet (WiFi) and Core (Ethernet) both remain on the network during this. It is not the worst thing in the world, but I do use the tablet mostly for Roon Remote.
Thanks for letting me know that information. The best way to get us the video would be by uploading it to a shared Dropbox or google drive link and then posting the shared link here. Alternatively, you can also post this video to our servers if you don’t use Dropbox or Google Drive, I will PM you a link shortly on how to do that.
Thank you for submitting the video, I can confirm that we have received it and I started a case for you with our QA team who can look into this behavior further.
I have also gone ahead and enabled diagnostics mode for your account and what this action will do is next time your Core & LGG7 is active, a set of logs will automatically be generated and uploaded to our servers for analysis.
I kindly ask for you to reproduce this issue once more and note the local time in your country (ex. 7:50PM) that you leave the Roon app and notice the issue occur. Please let me know this timestamp and then we can cross-reference the logs at that time to see if there are any indication as to what causes this behavior.
I started to play a track (by Kamasi Washington) on my LG G7 mobile device at 8:08 pm. Everything was fine. Then I left the Roon app at 8:09pm to go ty my mobile desktop while the track was still playing in the background. The sound was a mess. I remained in this buggy situation till 8:10pm, when I came back into the Roon app. Everything came back to normal.
So the problem occurred for a whole minute starting from 8:09pm.
Please tell me what you guys saw !
Thank you for performing the test. I just took a look at our diagnostics server and noticed that the logs for your Android device have still not come in yet and as such I have re-enabled diagnostics mode for your account. Can you please try to open your Roon app on the Android device and Core once more? You do not need to run the test again but just open the Roon app on both your Core and Android device. I will be sure to confirm with you that diagnostics have successfully reached our servers.
Thank you. I can confirm that the diagnostics have successfully reached our servers this time around and I have submitted them to QA for analysis. I will be sure to let you know once I hear back regarding their report and appreciate your patience in the meantime!
I appreciate your patience while I consulted with the QA team regarding your case. We have been able to reproduce the issue in our lab and have submitted this case to the dev team. While I cannot comment on a timeline, they are aware of this issue and will be working towards fixing this behavior in a future Roon release.