Library and Album Loading Slowness Post-Update (ref#K1IQAA)

Support
1

What best describes your playback issue?

· Music doesn't start when I press "Play"

What type of Zone is affected by this problem?

· *All of my Zones* are affected.

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue happen with local library music, streaming service music, or both?

· *Both streaming and local* *library* music are affected.

Do you encounter any playback errors with the "System Output" Zone?

· The System Output has the same problem as my other Zone.

Do you have a complex network setup?

· Both the device and RoonServer are connecting to a *single router*

Please try rebooting your router.

· No, I'm still having trouble

Do you have an approximate timestamp of when the issue last occurred?

· not exactly, but my gut suggests since the latest SW update

What are the make and model of the affected audio device(s) and the connection type?

· Antipodes EX, from Roon library controls on macbook. all on same network

Describe the issue

Since recent (could be since last update, but cannot tell for sure) my library is extremely slow to load. Once it does load, loading an artist takes long and then loading the albums takes very long too. once loaded, getting something to play takes its time too. when I say 'long', I mean 30 seconds easily to load albums.

Describe your network setup

Router provided by internet provider 'Proximus' (in Belgium, Brussels), with a tp-linker RE450 extender. ethernet cable from this extender to Antipodes EX

2

after resetting my router a few times, rebooting my antipodes and mac things seem to have stabilised and I’m not experiencing the slow response at the moment. I cannot say this will continue to be the case, but for the moment I seem to be sorted.

3

Hi @mbraham,

That’s good to hear. If the issue comes back, please uncheck the solution button or request that we reopen the case so that we can look into this. Fingers crossed the issue remains resolved!

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