Library and Streaming Connections Missing after Roon Server Update

Roon Core Machine

Mac Mini Late 2014, i5, 8gb RAM, running MacOS Monterey 12.6.2

Networking Gear & Setup Details

Nokia G-1425G-A with Deco M5 mesh

Connected Audio Devices

USB out of MacMini to Schiit Bifrost DAC

Number of Tracks in Library

Not large. 600 CDs

Description of Issue

I was prompted for an update on the remote app (to update the MacMini where Roon Server runs). I accepted. Roon said it was doing a DB conversion but never seemed to finish. After hours, I cancelled the update. Now when I connect, my tidal connection and library from streaming are missing. I suspect the db conversion failed to complete successfully.

What should I do?


A couple of things to try …

  1. Shutdown Roon and restart it
    See if that helps, if not …

  2. Roon Settings → Services → Tidal
    Logout and then log back in.
    See if that helps, if not …

  3. Restore the Roon DB from a recent backup.
    Once complete shutdown Roon and restart it.

1 Like

Hey @David_Dollar,

Ben with the support team here, thanks for writing in! I was able to take a closer look into your account and see that you’re running a newer build, 1259, and that your core was online recently.

From your core diagnostics, it does seem like Roon is haven’t issues mounting your Synology NAS, are you running into any issues in that area?

I’ll be on standby for your reply and status. :+1: