Library connects with ARC but won't play (BHH 3000 with second router)

[connor]

Hi @django54,

Please accept my apologies for the delay and thank you for your patience as the team diligently works to get to every ARC-related support inquiry since launch.

The issue is likely that you’ll need to place the Bell Home Hub 3000 in a special equivalent to Bridge mode to enable the port forwarding rule to work. Please see my post in the thread below, which links to detailed steps for changing the settings in the Home Hub 3000. There are other more illuminating posts in this thread as well.

Bell Canada: Bell HH3000 aka Bell Hub 3000 Doesn't Offer Bridge Mode [See Staff Post for Workaround]

Hi @Andre_Lafreniere, To add onto @ipeverywhere’s helpful suggestion: the Bell 3000 doesn’t support “Bridge” mode, the common solution for the double NAT issue you’re encountering in your two-router setup. You can read a more detailed forum description of the PPPoE route using the Asus router here: [Internet] HH3000 remote access and port forwarding - Bell Canada | DSLReports Forums If it’s helpful, here’s a ground-level breakdown of the situation: You have two routers in your setup, so the…

Please let me know if these steps are helpful, and we will proceed from there.