Library don´t show new file at local disc

[Chris_Schaefer]

Hello,
i put a new FLAC file to my local disc. It’s my only local disc connected to Roon. But i can*t find it in my library. Also after force to read files.

Greetz
Chris

[mjw (Here I am with a brain the size of a planet and they ask me to pick up a piece of paper. Call that job satisfaction? I don't.)]

There are a number of reasons you may not see a newly added album. For example, the …

• files are corrupt
• files don’t use a recognized format
• album was already in your library, and is added as a new version
• album wasn’t added to a watched folder

Here are a couple of things to try.

1. Check for skipped files, Settings → Library
2. Try browsing to the album using the Folder browser

If these suggestions don’t work, please provide more details about the album, its format, and where it is located. Screenshots help, too.

[Chris_Schaefer]

Hello,

second shot is my NAS you see folder “Suffcating in the Ether”
first shot is roon library, there the folder is missing.
Insite the folder i have one flac file and one cover.jpg

[mjw (Here I am with a brain the size of a planet and they ask me to pick up a piece of paper. Call that job satisfaction? I don't.)]

The Cadence … does appear in the folder view, either.

Since you’re using a NAS, I recommend you check the file permissions, to confirm Roon can access them.

Then, check for skipped files.

[Chris_Schaefer]

These folders are not shown in skipped files.
I don’t change any permissions.. all my music is stored on this NAS and roon can access them… nearly all

[mjw (Here I am with a brain the size of a planet and they ask me to pick up a piece of paper. Call that job satisfaction? I don't.)]

If there are no skipped files, and you haven’t changed the file permissions, you need to double check them. Zip archives sometimes preserve permissions, so this could be the cause.

[Chris_Schaefer]

read and write access…

[mjw (Here I am with a brain the size of a planet and they ask me to pick up a piece of paper. Call that job satisfaction? I don't.)]

The user and group are ftp, which may be different for Samba users. For instance, if permissions are 777 (r/w for user, group, and other), Roon would probably access the files.

However, if the permission is 770, Roon would not have access.

If you cannot resolve this yourself, you might require assistance from Roon technical support.

To equip the Roon Technical Support team to assist you directly, please follow this link to provide the details of your case to Technical Support: Technical Support Request

Respond to the prompts there to ensure that you’ve performed basic troubleshooting and to ensure Technical Support has the full details necessary to expedite Technical Support’s investigation into the case.

Your responses will auto-generate a Community thread in the appropriate section.

Because this Community thread will be in a public forum, please do not include any personal information, such as your email address, postal address or telephone number in your submission.

[Chris_Schaefer]

ok, thx anyway