Library Loading Issue on Original Nucleus with Roon App (ref#9QR4GD)

Support
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Hi! What’s not quite right with Roon?

· Music won’t play or issues with my library

Music won’t play or issues with my library

· Trouble creating or restoring backups

Tell us what's going on

· The Roon app screen shows "There was an issue loading the library" but I cannot find a backup location.
Roon is on an original Nucleus ca 2022 Serial #54B2038BF57B music files are on a Synology NAS, Roon app is running on a Mac and iPad.
Restore screen appears immediately.
Nucleus web interface shows system status all OK.
I suspect I need to rebuild the database but wanted to check with you first.
Thanks!

Tell us about your home network

· Router TP-Link Archer C4000 Ver 2.0

2

Hello @jlong and welcome to the forum.

You can use the following guide for troubleshooting:

1 Like
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Hi @jlong,

Thanks for writing in! You are correct with your assumption - restoring a backup prior to you experiencing the library-related issues is the ideal solution here. What @BlackJack shared should help you with next steps, certainly let us know if you have any additional questions along the way!

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