Library scan spinning wheel never stops

Support
1

Core Machine (Operating system/System info/Roon build number)

Linux Ubuntu, 64 bits, kernel 5.4.0-65, 4 cores, 8Gb ram
Roon 1.8 version 756
SSD drive for the OS, spinning disk for the music library

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

Gigabit wired ethernet

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

Using Roon bridge on raspberry PI + DAC, I don’t have an audio issue.

Description Of Issue

My library scan stop at ~2/3rd of files analyzed: 51752 / 80618

I tried various thing:

  • from this forum: let Roon boot, restart after 5 mins, 3 times, temporarily fixed the problem but the issue eventually came back.
  • full reinstall of Roon core after cleaning previous install files and database
    The issue was already here before the 1.8 upgrade.

Probably a faulty file / directory, but I can’t identify which one?

Gregory.

2

Sorry for the trouble here, @Gregory_Watts!

Can you share a screenshot of the window showing the scan taking place?

I’d like to enable some diagnostics on your account so we can take a look at what you’re experiencing here. Before I do this, may I ask that you please do the following and make a note of the time you do each:

  • Reboot your Core machine.
  • Start up Roon and let the spinner go for ~5 minutes.
  • Reboot your Core machine once more.
  • Start up Roon and let the spinner go for another ~5 minutes.

This should allow the team to gain some insight into what you’re experiencing in the report. Once you’ve done this let me know the timestamps and I’ll enable diagnostics on your account. When the diagnostics report is uploaded I’ll send it over to our team for analysis.

3

Hi Dylan,

I restarted the server twice with 5 min interval:
root@lubuntu-vm:/home/gregory# TZ=“UTC” date && systemctl restart roonserver && sleep 300 && TZ=“UTC” date && systemctl restart roonserver
Fri 12 Feb 2021 09:04:28 PM UTC
Fri 12 Feb 2021 09:09:29 PM UTC

Screenshot of the popup when I click on the spinning wheel:

image
image801×240 28.8 KB

4

I have a similar problem. Roon 1.8 worked for about two hours yesterday then completely stopped. For 24 hours I’ve had nothing but spinning wheels on my Mac Mini, my iPad and my iPhone.

5

Hi @dylan
Any updates?

6

Apologies for the delay here, @Gregory_Watts — The team’s queue is a bit longer than typical at the moment due to the release, but we are working to get back to everyone as quickly as possible!

I spoke with the team about this, and they’re hoping you can send us over some logs from your install. Please use the directions found here and send us over a set of logs using a shared Dropbox link.

Thanks!

7

Message sent with link to my logs.

8

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