· Other
· None of the above
· Other
My 1500 titles library has disappeared.
Only 50 titles still there.
Also Arc not functioning.
Please fix.
Vegard
Router: Netgear Nighthawk
Streamer: Roon Nucleus
The missing Qobuz albums in your library is a known issue and is being worked on. See:
Updates to the situation will be posted in that thread.
Can you elaborate on this, it will aid Roon’s support to identify the issue and offer advice.
Hi @Vegard_Valberg,
As the moderators helpfully noted above, the issue with Qobuz items disappearing is related to known failure. There is a dedicated tracking thread above in @Geoff_Coupe’s post.
As for ARC, we can see authorization failures in recent account diagnostics.
In most cases, this means that ARC has lost its session-layer authorization with your current RoonServer instance, either because of a server a) migration b) backup restore or c) inactivity.
You can resolve with a simple reinstall of the ARC app. Please let us know if this helps. For future reference, there’s a ticket in the pipeline to prevent these session failures due to inactivity moving forward. This should prevent the condition long-term after a couple release cycles.
Please let us know if this helps, and we can either merge your thread or split into a dedicated thread to troubleshoot your ARC issue accordingly. Thanks!
The message on Arc reads: “There is an issue with your Roon server. Your Roon server is online, but there’s an issue that’s preventing access. Go to the Roon app for more information.”
But there’s no information on the issue on the Roon app.
Vegard
Hey @Vegard_Valberg,
Thanks for the update!
As a next step, could you please head over to your Roon Settings>Roon Arc from one of your Roon remotes, and see if you have the purple check mark, or if there is additional diagnostic information to share?
Were you able to reinstall Arc?
We’ll be on standby for your reply! 
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