Library tracks unavailable for playback (ref#N0KU3I)

[Harry_van_der_Wal]

Hi! What’s not quite right with Roon?

· Music won’t play or issues with my library

Music won’t play or issues with my library

· Streaming tracks greyed out or unavailable

Tell us what's going on

· I can play all tracks when not in my library, all track in the library are unavailable

Tell us about your home network

· Too much for me to answer

[noris]

Hello @Harry_van_der_Wal ,

Thanks for reaching out. Can you please provide more info regarding the unavaliable tracks? Are these tracks from a local library location, or from a streaming service (TIDAL/Qobuz/KKBOX)? If the media is local, how is it connected, via USB/internal/network?

[Harry_van_der_Wal]

I am a guy that knows little about all the technical aspects of the setup of hardware and software, so to answer all those questions about what do you have, or how is it connected is virtually impossible for me to explain. All what I have, is set up by experts in the field. So, what I can say is this, this morning I woke up, and started listening via Qobuz, when suddenly the music stopped. What I previously could listen too, was now unavailable. All tracks in the home page of Roon were gone, so none of the albums in my library I could play. All outside my library was still approachable, Qobuz had all my recording listed as available but they were, however not available through Roon. What I basically did was starting up Roon on my mobile phone, after restarting my NUC server Windows i5, and suddenly the tracks were back. I have no idea how it was possible, but having the disaster of Qobuz last year, fresh in my mind, when the whole library was gone, for days, and a lot of patch up work to do, to get all back again, I shot right into a stress mode when I saw this happen again. After some fiddling around with things it works okay now. Still I am in darkness why that happened. Any suggestions?

[vadim]

Hello @Harry_van_der_Wal,

Thank you for taking the time to explain what you experienced — and we completely understand why this situation would be stressful, especially given your past experience.

From your description, this appears to have been a temporary synchronization or state issue between Roon and Qobuz, rather than a permanent problem with your library or account. In these situations, tracks that are already in the library can momentarily appear unavailable, while browsing Qobuz outside the library still works normally.

Restarting the Roon Server and reconnecting with a Remote (as you did using your phone) can force Roon to refresh its connection and internal state, which often resolves this type of behavior — consistent with what you observed.

At this point, since everything is functioning normally again and no further symptoms are present, there’s nothing more that needs to be done. If the issue reappears or becomes persistent, we’d be happy to take a closer look and gather diagnostics to better understand what’s happening.

Thanks again for reaching out, and please don’t hesitate to contact us if you notice this again or have any other concerns.