Library unavailable and metadata issues with 432 EVO (ref#OUVRRI)

Support
1

Hi! What’s not quite right with Roon?

· Music won’t play or issues with my library

Music won’t play or issues with my library

· Local files won't import or appear

Tell us what's going on

· I just switched from my Diretta server to my freshly-repaired 432 EVO. The player shows up as 432EVO USB Output. However, I lost my entire library save for one Norah Jones album (which is playing well): all other records show up, but the warning in red:"Unavailable"., and a red box appears "No network connection" and that the "Metadata Improver" was paused. What shall be my next steps, please?

Tell us about your home network

· 432EVO Aeon, switched from Diretta

2

Try and reboot the server.

3

Thank you for the report.

Our diagnostics show “status_code”: 530 and “error code: 1016”. These errors indicate a temporary issue with the cloud infrastructure provider (Cloudflare), which is preventing your Roon Core from successfully running the metadata improver.

Please give it some time and keep an eye on our status page: CloudFlare Status Page

When the maintanance would be finished, and in case if he issue is still there, please feel free to update us here.

4

Hi @rcbruening,

The infrastructural issue affecting Roon’s services have now been resolved.

Please restart RoonServer and let us know if you’re encountering any further issues. Thanks!

5

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