Linking Roon to Qobuz with different email accounts

[Gil_Yaron]

Roon Core Machine

Lenovo laptop Windows 10

Networking Gear & Setup Details

WiFi

Connected Audio Devices

USD to DAC

Number of Tracks in Library

2000

Description of Issue

Roon works perfectly with my Tidal account but when I link to my wife’s Qobuz account I can import albums but when I try and play them I just see the dot below the play triangle moving from left-right-left and the track never starts.

The objective is to compare Qobuz and Tidal with a new hi-fi system and as I had Qobuz ages ago and dropped it, I cannot sign up for a trial with my email (as used for Roon).

[Martin_Webster]

The subject of the thread is misleading; you can sign into Qobuz, but can’t play. This could be network-related, so please fill-out template in more detail as described here.

I'm having a problem with Roon -- how do I report it?

How To Get In Touch With Roon Support If you’re having a problem with Roon and something isn’t working as expected, you’ll want to make a post in the #support category. To help our team resolve your issue, please make sure to describe the issue, and describe your setup. Describe The Issue When you start a thread in the #support category, make sure to include: What’s not working How often the issue occurs This could be “every time I start the app”, or “every time I click a certain button”,…

Additionally, can you confirm is this happens with all tracks regardless of sample rate and bit depth.

[wizardofoz (Mr Fix It)]

Is your wife’s account an active one or maybe in suspended/trial mode?

[Marin_Weigel (Bram Stoker's Cappuchino)]

As it happened to me before, make sure your wife is not using Qobuz at the same time!

[Gil_Yaron]

Thanks for the suggestions. It seems there was some conflict over audio drivers. Rebooting the computer solved the problem (although no longer have the option of a specific dac audio driver)

[Martin_Webster]

If you provide details of the DAC and the type of driver, someone may be able to assist.