Roon Core Machine
Lenovo laptop Windows 10
Networking Gear & Setup Details
Connected Audio Devices
USD to DAC
Number of Tracks in Library
Description of Issue
Roon works perfectly with my Tidal account but when I link to my wife’s Qobuz account I can import albums but when I try and play them I just see the dot below the play triangle moving from left-right-left and the track never starts.
The objective is to compare Qobuz and Tidal with a new hi-fi system and as I had Qobuz ages ago and dropped it, I cannot sign up for a trial with my email (as used for Roon).
The subject of the thread is misleading; you can sign into Qobuz, but can’t play. This could be network-related, so please fill-out template in more detail as described here.
How To Get In Touch With Roon Support
If you’re having a problem with Roon and something isn’t working as expected, you’ll want to make a post in the #support category.
To help our team resolve your issue, please make sure to describe the issue, and describe your setup.
Describe The Issue
When you start a thread in the #support category, make sure to include:
What’s not working
How often the issue occurs
This could be “every time I start the app”, or “every time I click a certain button”,…
Additionally, can you confirm is this happens with all tracks regardless of sample rate and bit depth.
Is your wife’s account an active one or maybe in suspended/trial mode?
As it happened to me before, make sure your wife is not using Qobuz at the same time!
Thanks for the suggestions. It seems there was some conflict over audio drivers. Rebooting the computer solved the problem (although no longer have the option of a specific dac audio driver)
If you provide details of the DAC and the type of driver, someone may be able to assist.
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