Linux crashes, remote fails to connect

Roon 1.3 on linux. Customer calls roon app no longer can’t connect.
Roon seems to have crashed on his machine and wrote garbage to the end of the logs:

02/28 18:38:55 Info: [stats] 2815mb Virtual, 627mb Physical, 212mb Managed, 0 Handles, 39 Threads
02/28 18:39:10 Info: [stats] 2815mb Virtual, 627mb Physical, 212mb Managed, 0 Handles, 37 Threads
02/28 18:39:25 Info: [stats] 2815mb Virtual, 627mb Physical, 212mb Managed, 0 Handles, 37 Threads
02/28 18:39:31 Warn: Error in web request https://push.roonlabs.com/push/1/connect: NetworkError (The remote server returned an error: (502) Bad Gateway.)
02/28 18:39:31 Trace: [push] request to manager failed
02/28 18:39:31 Trace: [push] retrying connection in 3768288ms
02/28 18:39:40 Info: [stats] 2815mb Virtual, 627mb Physical, 212mb Managed, 0 Handles, 38 Threads
02/28 18:39:45 Warn: Error in web request https://push.roonlabs.com/push/1/connect: NetworkError (The remote server returned an error: (502) Bad Gateway.)
02/28 18:39:45 Trace: [push] request to manager failed
02/28 18:39:45 Trace: [push] retrying connection in 1746944ms
02/28 18:39:55 Info: [stats] 2815mb Virtual, 627mb Physical, 212mb Managed, 0 Handles, 38 Threads
02/28 18:40:00 Warn: Error in web request https://push.roonlabs.com/push/1/connect: NetworkError (The remote server returned an error: (502) Bad Gateway.)
02/28 18:40:00 Trace: [push] request to manager failed
02/28 18:40:00 Trace: [push] retrying connection in 4432956ms
02/28 18:40:04 Warn: Error in web request https://push.roonlabs.com/push/1/connect: NetworkError (The remote server returned an error: (502) Bad Gateway.)
02/28 18:40:04 Trace: [push] request to manager failed
02/28 18:40:04 Trace: [push] retrying connection in 919447ms
02/28 18:40:10 Info: [stats] 2815mb Virtual, 627mb Physical, 212mb Managed, 0 Handles, 38 Threads
02/28 18:40:20 Warn: Error in web request https://push.roonlabs.com/push/1/connect: NetworkError (The remote server returned an error: (502) Bad Gateway.)
02/28 18:40:20 Trace: [push] request to manager failed
02/28 18:40:20 Trace: [push] retrying connection in 1564482ms
02/28 18:40:23 Warn: Error in web request https://push.roonlabs.com/push/1/connect: NetworkError (The remote server returned an error: (502) Bad Gateway.)
02/28 18:40:23 Trace: [push] request to manager failed
02/28 18:40:23 Trace: [push] retrying connection in 4719970ms
02/28 18:40:25 Info: [stats] 2815mb Virtual, 627mb Physical, 212mb Managed, 0 Handles, 39 Threads
02/28 18:40:33 Warn: Error in web request https://push.roonlabs.com/push/1/connect: NetworkError (The remote server returned an error: (502) Bad Gateway.)
02/28 18:40:33 Trace: [push] request to manager failed
02/28 18:40:33 Trace: [push] retrying connection in 1366786ms
^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@
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^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@

Can start roon again, but roon should not crash. Server has 8GB of RAM and Roon does not stress the memory load on this machine.

When we restart Roon, Tidal no longer works, so stopped Roon, deleted /root/.RoonServer/Database/Registry/Core/tidal_account and started Roon again.

So maybe this is related to Stuck on white screen with Roon logo (mac) [Resolved] as it is the same customer that had the white screen.

Hey @Frederic_Vanden_Poel – can you give us the details of your setup?

Those errors in your logs are related to some incomplete server side work, and wouldn’t cause crashes, they’re totally harmless.

Thanks!

1 Like

This looks like the problem I am describing here: