Locked Out After New Update - No Password Reset Email

Core Machine (Operating system/System info/Roon build number)

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

Description Of Issue
What is going on!? Updated, now locked out of Roon.

Hi @William_Coney,

Can you share a screenshot of what you’re seeing when you try to access Roon? Is it asking for login information? Can you log in to the website?

Apologies for the trouble!

If you go to https://roonlabs.com/signin does your username and password work?

A post was split to a new topic: QNAP authorization issue

Hello @William_Coney, have you got the email yet? Sounds like we had a small delay earlier but if you try again you should get the email now. Let me know!

I got it working, finally. Had to “deauthorize” the core I was trying to connect to at which point everything started working again. No idea what glitched. Thanks for the quick response.

Anytime! Let us know if you need help in the future.

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