Logged in and out of Roon Core and now I've lost Tidal

Roon Core Machine

Windows 10

Networking Gear & Setup Details


Connected Audio Devices


Library Size

Description of Issue

Tidal was loading slowly so tried closing/opening Roon. Now it’s gone.

You emailed me at 12:09 GMT asking if I had logged in and I replied that I had. Is this part of the problem?

Anyone there?

Is there anybody out there?

Yes, there is somebody out here, @Stuart_Matheson. I am so sorry it took us a little over two weeks to see your post and get back to you. Please, accept our sincere apologies :pray: :pleading_face:

I was wondering if we can still help. Would you mind sharing an update with us? What can we do at this time :nerd_face: ?