I cannot login, via the “services” option, into Qobuz. When I enter my username/password and press “login”, I get this message in a red box: “Network error: Please check your connection”.
I can confirm that Quboz works on my Macbook by using the Qobuz native app.
Running Rock Version 1.6 (build 401).
Update: looks like the problem is not Qobuz specific. The attached screenshot seems to indicate that the ROCK doesn’t have any external network access.
I’ve rebooted the ROCK server and also reinstalled server. This hasn’t changed the behavior.
The ROCK server is running on a NUC, connected directly to the router via ethernet. The library is hosted on a Synology NAS, also connected via ethernet to the router.
I think the next step here is to enable some diagnostics on your account so our technical staff can get some more insight into what’s going on here.
However, before I enable this feature, I’d like to ask for your help ensuring we gather the right information.
First, can you please reproduce the issue once more and note the time at which the error occurs. Then respond here with that time, and I’ll make sure we review the diagnostics related to that timestamp.