Login cycle issue in app despite direct account login success (ref#2E40FK)

Support
1

What is the operating system of your Roon Server host machine?

· Roon Optimized Core Kit (ROCK)

What kind of device are you using to perform the login?

· Mac

Where are you trying to login?

· I can't log into Roon

Have you been redirected to [https://account.roon.app](https://account.roon.app) (the Roon login page) in your browser?

· Yes

Please try clearing the browser cache and cookies for the [l](https://account.roon.app/)ogin page where you have been redirected

· No, the issue remains the same

Content / Popup Blockers

· No, the issue remains the same

Temporarily try to use a different browser

· No, the issue remains the same

Please try to restart your Roon Server by closing the Roon Server app in the taskbar (MacOS), task manager (Windows) or rebooting your Roon Server machine.

· No, the issue remains the same

Different device

· I am able to switch to the diffrent device

Are you still facing the issue on the different device

· No, the issue remains the same

Record the timestamp

· 7:47am PST

Describe the issue

I can login to my account directly, but cannot through the app. Its an endless login cycle from the app to no avail.

Describe your network setup

All unifi switches and routers, Express 7 router, all hardwired. comcast is my ISP

3

Hey @Chris_Sharp,

Thanks for writing in! When you attempt to log in, do you see an ‘InvalidCallback’ error by chance?

If so, this is a known issue that our team is already working on a fix for. Let me know, thank you! :folded_hands:

4

How about a sticky note then, explaining that the issue is known and the team is working on a fix, please?

5

I do… yes… thank you!

6

Hey @Chris_Sharp,

We’ve since released a fix - you should be all set to go! :+1: