Login failure across multiple devices with Mac Mini M1 (ref#K73JMU)

Support
1

What is the operating system of your Roon Server host machine?

· MacOS

What kind of device are you using to perform the login?

· Mac

Where are you trying to login?

· I can't log into Roon

Have you been redirected to [https://account.roon.app](https://account.roon.app) (the Roon login page) in your browser?

· No

Please try to restart your Roon Server by closing the Roon Server app in the taskbar (MacOS), task manager (Windows) or rebooting your Roon Server machine.

· No, the issue remains the same

Different device

· I cannot switch to a different device

Are you still facing the issue on the different device

· No, the issue remains the same

Record the timestamp

· It is currently ongoing

Describe the issue

I'm not able to log back into the app from any device, be it Mac, windows or android. The roon server sits in a mac mini M1 running Sequoia 15.5

Describe your network setup

ISP is AT&T. All routers and range extenders Google WiFi - AC1200.

2

Im the OP. I have also restarted all devices and uninstalled and reinstalled app. I’m just stuck in a log in screen doom loop.

3

Hi @agumadu,

Please retoggle local network access for Roon in your MacOS System Settings under Privacy & Security.

We see a second RoonServer instance installed on a different macOS machine; this server was also recently active, and your devices may be searching for a different server than the one you wish to connect to.

Which server are you trying to use long-term?

4

I want to only use the Boogie Mac server. I wasn’t even aware of any other servers. I am now able to log in from most everything other than my other Mac computer; I guess it’s stuck trying to log in into another server.

5

Hi @agumadu,

Thanks for the update and I’m sorry to hear you’re still having issues logging in from your mac running Roon Remote.

If you temporarily disable this macOS firewall, are you able to login successfully?

Could you please try to log into your Roon account page? Is that something you can do?

https://account.roon.app

If the trouble is logging into the Roon software, it is worth noting that the process involves logging in via a web browser. The pop-up might be blocked by the default browser, depending on your settings. In that case, there are a few things that can help:

  • Rebooting your Roon Server

  • Clearing the default browser’s cache and cookies

  • Temporarily changing your default browser

  • Checking to ensure that you don’t have popup or cookie blockers preventing the redirect

Thank you!

6

Hi @agumadu,

Our diagnostics show recent login activity and we haven’t seen a response, so we’re going to allow this thread to auto-close under the assumption that the issue was resolved.

Please reach out here to reactivate the thread if you require additional assistance. Thank you!