Login failure after Roon update (ref#4TVTDR)

Support
1

Hi! What’s not quite right with Roon?

· Can’t reach my Server, remotes or ARC

Can’t connect to my Server, remotes or ARC

· Other ARC issues

Tell us what's going on

· Не могу войти в roon .после обновления

Tell us about your home network

· GL6000 FLINT VPN NORD

2

Hello @Serhii_Zon,

We need a few details to see where the login gets stuck:

  1. Please send a screenshot of the screen or error message you see when you try to sign in.
  2. Please tell us which device you are signing in on (Windows, Mac, iPhone, Android) and where Roon Server runs (Nucleus, ROCK, PC, NAS).
  3. Please tell us what happens after you enter your email and password, for example whether it loads without end, shows an error, or returns to the sign-in screen.
  4. Please tell us whether the VPN on your router is turned on, and whether signing in works with it turned off.