Login failure on Mac OS account (ref#UFNLT9)

Support Nucleus Support
1

What’s happening?

· I'm having trouble connecting to Roon

What type of connection issue?

· Something else

How can we help?

· None of the above

Other options

· My Roon software won't start up

Describe the issue

I can't login in my account from Mac OS

Describe your network setup

I don't now about it

2

Hi @SHKODA_OLEG,
Thanks for reaching out to us about this issue. Can you provide some screenshots and describe more about what is happening when you try to log into Roon? One thing that commonly blocks people from signing into Roon is content blockers on your web browser. Using a different browser to log in or whitelisting Roon in the content blocker will solve that problem.

3

I bought a Nucleus One installed 8TB Samsung SDD and connected to the local network, switched to the core NUCLEUSONE, but nothing happens, only a spinning screensaver:

What to do?

4

Hi @SHKODA_OLEG ,

I’ve activated diagnostics mode for your account and it looks like you were able to play music recently. Is everything now working as expected? Let us know if you are having any further difficulties, thanks!

5

Thank you very much, the music content is available.

6

Hi @SHKODA_OLEG,

We’re going to mark this Solved in that case - if you have an issue with login moving forward, please reach out in a new topic thread in case this has auto-closed already.

Thank you!