Login issue during PC server setup after subscribing to 11-week deal (ref#F9692P)

Support
1

What is the operating system of your Roon Server host machine?

· Windows

What kind of device are you using to perform the login?

· Windows

Where are you trying to login?

· I can't log into Roon

Have you been redirected to [https://account.roon.app](https://account.roon.app) (the Roon login page) in your browser?

· Yes

Please try clearing the browser cache and cookies for the [l](https://account.roon.app/)ogin page where you have been redirected

· No, the issue remains the same

Content / Popup Blockers

· No, the issue remains the same

Temporarily try to use a different browser

· No, the issue remains the same

Please try to restart your Roon Server by closing the Roon Server app in the taskbar (MacOS), task manager (Windows) or rebooting your Roon Server machine.

· No, the issue remains the same

Different device

· I cannot switch to a different device

Are you still facing the issue on the different device

· No, the issue remains the same

Record the timestamp

· It happened May 18th around 4:00 pm

Describe the issue

I created an account while subscribing to the 11 weeks for 1$ deal. I downloaded the roon app. I start it, choose this PC as server, then choose to login. It redirects me to a login page on my browser, I login, but then it stays there, saying I will be redirected, but nothing happens. I go back to the app, still not loged in. I uninstalled, tried with a different browser, tried to log out and come back, nothing helps.

Describe your network setup

I use Archer AX50 as router

2

Hello @Gabriel_Frappier-Lap ,

Thanks for reaching out. Are you by any chance making use of VPNs or any other devices that can interfere with a proper callback web response? Have you tried performing a full reboot of the machine? From what I can see regarding your account details, it looks like your trial is active, so I suspect this is a local issue. I would also suggest possibly trying to login via another device, such as a mobile phone. Let us know how this goes.

3

Hi Noris,

Thanks for your response. It finally worked. I had logged in on Roon website, but it’s only after I logged in on my phone’s app that it let me log in on my computer’s app. I’m good now.

4

Hi @Gabriel_Frappier-Lap,

Please also try disabling content blockers/adblockers that you might installed as extensions in your default browser on the PC. These sometimes intercept the URL redirect back to Roon from the login page, putting a user in an infinite login loop.

Another workaround is what you’ve already tried; logging in on another remote on the same network or using a browser to login to the account page directly.

5

Hi @Gabriel_Frappier-Lap,

We’re going to allow this thread to auto-close shortly. Is there anything else we can assist with in the meantime?