Login issue on newly installed Windows 10 PC

Support
#1

Roon Core Machine

Windows 10

Networking Gear & Setup Details

Wifi

Description of Issue

Running latest Roon 1.8 from a freshly installed Windows 10 PC. After clicking unauthorize another machine nothing happens (shows deauthorizing + refreshing then just stay at the same window, not showing actual “Hi, xxx” page). If I exit and re-open Roon, it asks me to login again and shows the below.

Capture
Capture954×605 20.8 KB 

09/28 12:06:18 Info: [brokerserver] Client connected: 192.168.1.146:56987
09/28 12:06:18 Trace: [SOOD] Adding User IP 192.168.1.146
09/28 12:06:18 Trace: [raat] [sood] Refreshing device list
09/28 12:06:18 Trace: SENT NONFINAL DistributedBroker.ConnectResponse={ BrokerId=xxxxx BrokerName='xxxxx' }
09/28 12:06:18 Trace: SENT NONFINAL DistributedBroker.UpdatesChangedResponse={ IsSupported=True WasJustUpdated=False Status='UpToDate' HasChangeLog=False CurrentVersion={ MachineValue=100800831 DisplayValue='1.8 (build 831) stable' Branch='stable' } }
09/28 12:06:18 Trace: [raatserver] [sood] Refreshing device list
09/28 12:06:19 Warn: [broker/accounts] failed to auth: Result[Status=Unauthorized]
09/28 12:06:21 Trace: [raatserver] [sood] Refreshing device list
09/28 12:06:22 Trace: Successful POST response from https://push.roonlabs.com/push/1/connect
09/28 12:06:22 Trace: [push] connecting to 35.237.82.78:9204
09/28 12:06:22 Trace: [push] connected

So it succeeded while failed?

Some additional context as follow

09/28 16:01:05 Debug: [easyhttp] [9] GET to https://internetradio.roonlabs.net/2/api/location?format=msgpack returned after 1170 ms, status code: 401
09/28 16:01:05 Error: System.IndexOutOfRangeException: Index was outside the bounds of the array.
   at MessagePack.Formatters.Roon_ServiceProxies_InternetRadioService_LocationFormatter2.Deserialize(Byte[] , Int32 , IFormatterResolver , Int32& )
   at MessagePack.MessagePackSerializer.Deserialize[T](Byte[] bytes, IFormatterResolver resolver)
   at Roon.ServiceProxies.BaseProxy.<Get>d__32`1.MoveNext()
09/28 16:01:05 Warn: [radio/library] got location failed Result[Status=UnexpectedError]
09/28 16:01:06 Warn: [broker/accounts] failed to auth: Result[Status=Unauthorized]

If I keep clicking “Retry”

09/28 16:04:36 Trace: [broker/accounts] Updating Machine Allocation machineid=013d4149-77bc-228e-fabd-f735a893707a hwserial= machinename=DESKTOP-PFM2EDJ machinetype=Server
09/28 16:04:36 Trace: [fiveaccountserver] POST https://accounts5.roonlabs.com/accounts/3/machineallocate
09/28 16:04:36 Trace: [fiveaccountserver] BODY token=16eda52a-87ec-40ec-8f31-2d234717dd60&machine=013d4149-77bc-228e-fabd-f735a893707a&name=DESKTOP-PFM2EDJ&type=Server
09/28 16:04:36 Trace: Successful POST response from https://accounts5.roonlabs.com/accounts/3/machineallocate
09/28 16:04:36 Trace: [fiveaccountserver] GOT {"status":"Success","licenseid":"xxxxx"}
09/28 16:04:37 Warn: [broker/accounts] failed to auth: Result[Status=Unauthorized]
09/28 16:04:39 Trace: [broker/accounts] Updating Machine Allocation machineid=013d4149-77bc-228e-fabd-f735a893707a hwserial= machinename=DESKTOP-PFM2EDJ machinetype=Server
09/28 16:04:39 Trace: [fiveaccountserver] POST https://accounts5.roonlabs.com/accounts/3/machineallocate
09/28 16:04:39 Trace: [fiveaccountserver] BODY token=16eda52a-87ec-40ec-8f31-2d234717dd60&machine=013d4149-77bc-228e-fabd-f735a893707a&name=DESKTOP-PFM2EDJ&type=Server
09/28 16:04:40 Trace: Successful POST response from https://accounts5.roonlabs.com/accounts/3/machineallocate
09/28 16:04:40 Trace: [fiveaccountserver] GOT {"status":"Success","licenseid":"xxxxx"}
09/28 16:04:41 Warn: [broker/accounts] failed to auth: Result[Status=Unauthorized]
09/28 16:04:42 Info: [stats] 5621mb Virtual, 379mb Physical, 34mb Managed, 6116 Handles, 103 Threads
09/28 16:04:42 Trace: [broker/accounts] Updating Machine Allocation machineid=013d4149-77bc-228e-fabd-f735a893707a hwserial= machinename=DESKTOP-PFM2EDJ machinetype=Server
09/28 16:04:42 Trace: [fiveaccountserver] POST https://accounts5.roonlabs.com/accounts/3/machineallocate
09/28 16:04:42 Trace: [fiveaccountserver] BODY token=16eda52a-87ec-40ec-8f31-2d234717dd60&machine=013d4149-77bc-228e-fabd-f735a893707a&name=DESKTOP-PFM2EDJ&type=Server
09/28 16:04:43 Trace: Successful POST response from https://accounts5.roonlabs.com/accounts/3/machineallocate
09/28 16:04:43 Trace: [fiveaccountserver] GOT {"status":"Success","licenseid":"xxxxx"}
09/28 16:04:44 Warn: [broker/accounts] failed to auth: Result[Status=Unauthorized]

If I go back to my old PC and open up Roon, it asks me to unauthorize the new PC (which gave the unauthorized error and showed AYO). All other devices I tried in the same home network work just fine - just the newly installed PC is not.

Also I can receive the login emails every time I logged in.

Can someone help? I assume it’s an authorization issue with the server since it’s actively failing the device authorization while allowing the login. It’s really frustrating.

#2

Hello @Connor_Wang and welcome to the Roon community :wave:

I am sorry that you’re here because things are not going well :pensive:. We’d love to help though :nerd_face: .

There are a few things that should help this:

  1. Rebooting both your core and router: this means turning off, unplugging for a few minutes, plugging back in and turning on.
  2. As a test, disable any firewalls or anti-viruses on the Windows 10 machine. Does Roon launch then?
#4

Hey @Connor_Wang,

It’s been a while since we’ve last been in touch, and I wanted to see if you had an opportunity to try the suggested steps.

Please, let us know when you can :nerd_face: