Login issue on Roon Server with single subscription (ref#CCNWRO)

[teadloquor]

What’s happening?

· My Roon software won't start up

How can we help?

· None of the above

Other options

· My Roon software won't start up

Describe the issue

I am a new (trial) user. Roon server is running on my mac. When I start Roon it asks me to login (or sign up). When I login, it tells me I am already signed in and my subscription only allows for 1 Roon Server at a time: BUT I ONLY HAVE ONE ROON SERVER - this mac. I am so annoyyyyyyyyed! Please help!

Describe your network setup

home network. Linksys.

[Jim_F]

Click on Unauthorize.

[Carl]

Hi,

Sometimes Roon licensing server gets confused and thinks the current Roon Server is an additional different installation.

Just press the unauthorise icon, it’s quite safe, and then login as normal.

[Richard_Verhart (Richard)]

I have the same issue now and then. You would expect when you [unauthorize] it fixes the problem, but then suddenly after some days or weeks the same problem pops up again. Is there anything that can be done about this? I experience this behavior after moving my Roon library from my NAS to my Mac Mini using the Roon playbook for such library move.

[teadloquor]

Thanks. Clicking Unauthorise worked, which is worrying.

So, to activate Roon server I have to click ‘unauthorise’? Does anyone else find that counterintuitive? @Roon, how am I supposed to know that as a user???

Not so long ago, Microsoft got a lot of heat because to shut down windows you had to click the start button. Roon, what’s going on? This kind of annoying stuff in a paid-for app will not help your reputation (or your business.)